loader
Summary
Overview
Work History
Education
Skills
Software
Certification
Quote
Interests
Timeline
Mark Rempe

Mark Rempe

Project Manager
St Louis
Summary

Driven and motivated Project Manager and Product Owner with a passion for Agile Software Development. A collaborator and team builder with a track record of successful project delivery. Certified Professional Scrum Master (PSM1), also versed in traditional project management, governance, and metric-driven analysis. Leads teams through successful project delivery with clear communication, empathy and a collaborative approach to achieve organizational buy-in.

Overview
1
1
Certification
13
13
years of professional experience
Work History

Global Project Specialist

Enterprise Holdings
2020-03 - 2020-04
  • Assisted Senior Project Manager with onboarding of new global franchise locations.
  • Engaged with different sectors of business and operating groups daily.
  • Ensured locations met Enterprise Holding’s standards of excellence in location set-ups, revenue management, customer loyalty, branding, training, and testing.
  • Position eliminated due to Covid-19

GDS Manager

Enterprise Holdings
2015-01 - 2020-02
  • Served as Product Owner / Project Manager defining, scheduling, evaluating, testing, and implementing requirements for Enterprise and GDS Agile Scrum teams.
  • Managed relationship between Enterprise Holdings and four Global Distribution Systems (Sabre, Amadeus, Worldspan, and Apollo) providers.
  • Led key project (18 month) with UK's Competition Market Authority (CMA) to update renter requirements compliance for European rentals, including adding new functionality, and complete policy review
  • Led key projects to enhance functionality, such as, drive new payment options, allow additional products to be sold, updated shuttle requirements, add additional car types, security updates.
  • Created, researched, analyzed enhancement and bug tickets through Jira, tracked and worked with Dev team through mediation.
  • Led team in troubleshooting and resolving issues for key customers booking online using GDS or online reservations sites such as Expedia, Hotwire, and Concur.

Information Management Department Manager

Enterprise Holdings
2011-03 - 2015-01
  • Managed two teams in loading account contract information accurately for business rental, domestic, and international tour partners.
  • Managed Information Management Stations team in maintaining and loading 7,000 corporate and licensee station's information and policies in several internal and external content management systems.
  • Implemented new CRM tool that managed team’s workload, increased productivity, and accuracy.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.

Department Manager, Reservations

Enterprise Holdings
2007-09 - 2011-03
  • Oversaw team of five team supervisors and approximately 100 agents to drive phone reservations, customer service, sales, and productivity.
  • Coached agents while company transitioned from working onsite to working 100% remotely from home.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Presented Exceptional Achievement award for increasing team’s KPI’s in customer service, sales, productivity, and retention.
Education

Bachelor of Arts Communications

University of Missouri - St Louis
-
Skills

Project Management

Agile Methodologies

Analytical Skills

Quality control

Project scope understanding

Customer Service

Process Improvement

Account Management

Software

Microsoft Office (Word, Excel, Teams, PowerPoint)

Jira / Confluence

SQL

Certification

Professional Scrum Master (PSM1) (Credential ID-579763)

2020-08
Quote
It's not what we don't know that gets us in trouble. It's what we know for sure that just ain't so.
Mark Twain
Interests

American Red Cross Volunteer - Blood Transportation Specialist

Board Member for Surrey Hill Estates Homeowner's Association

Home Brewing / BJCP (Beer Judge Certified)

Timeline

Professional Scrum Master (PSM1) (Credential ID-579763)

2020-08

Global Project Specialist

Enterprise Holdings
2020-03 - 2020-04

GDS Manager

Enterprise Holdings
2015-01 - 2020-02

Information Management Department Manager

Enterprise Holdings
2011-03 - 2015-01

Department Manager, Reservations

Enterprise Holdings
2007-09 - 2011-03

Bachelor of Arts Communications

University of Missouri - St Louis
-