English, oral and written
María Paula Lobo Valverde
Back Office
Mercedes
Summary
Experienced back office with over 3 years working in telecommunications. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational development. Also, versatile designer with art and visual communication understanding. High-level technical and collaborative skills leading to outstanding results.
Overview
11
11
years of post-secondary education
7
7
years of professional experience
Work History
Back Office Executive
Soluciones empresariales en telecomunicaciones. DTA de Claro Comercial
2018-05 - Current
- Used programs like CRM, OnBase and SAP on daily basis
- Supervised processing of orders, order tracking and delivery of goods
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
- Investigated and resolved customer inquiries and complaints quickly.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
Illustrator and Graphic Designer
The Little Designer
2018-01 - Current
- Conceptualized and developed graphics products for branding, marketing and customs illustrations projects using Adobe illustrator, Adobe Photoshop, Adobe InDesign and Procreate.
- Monitored social media and online sources for industry trends.
- Used Adobe Illustrator and Photoshop to create images and layouts for over 10 projects.
- Developed creative design for marketing packages, including print materials, brochures, banners and signs.
- Applied color theory and lighting techniques in drawings and illustrations to add excitement, focus and depth.
- Worked alongside writers and producers to create unique designs to translate artistic vision into visual medium.
Sales and Customer Service
Star Shoes
2014-01 - 2016-01
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
Bachelor of Arts - Art And Visual Comunication
Universidad Nacional De Costa Rica
2014-02 - Current
Associate Degree - Graphic Design
Universidad Americana
2020-01 - Current
High School Diploma
Liceo Nuestra Señora De Los Ángeles
2009-02 - 2013-01
Skills
Problem solving
Teamwork
Adaptability
Organization
Strong graphic and visual sense
MS office: Excel, PowerPoint, Word.
Timeline
Associate Degree - Graphic Design
Universidad Americana
2020-01 - Current
Back Office Executive
Soluciones empresariales en telecomunicaciones. DTA de Claro Comercial
2018-05 - Current
Illustrator and Graphic Designer
The Little Designer
2018-01 - Current
Bachelor of Arts - Art And Visual Comunication
Universidad Nacional De Costa Rica
2014-02 - Current
Sales and Customer Service
Star Shoes
2014-01 - 2016-01
High School Diploma
Liceo Nuestra Señora De Los Ángeles
2009-02 - 2013-01