Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

María Paula Lobo Valverde

Back Office
Mercedes

Summary

Experienced back office with over 3 years working in telecommunications. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational development. Also, versatile designer with art and visual communication understanding. High-level technical and collaborative skills leading to outstanding results.

Overview

11
11
years of post-secondary education
7
7
years of professional experience

Work History

Back Office Executive

Soluciones empresariales en telecomunicaciones. DTA de Claro Comercial
2018-05 - Current
  • Used programs like CRM, OnBase and SAP on daily basis
  • Supervised processing of orders, order tracking and delivery of goods
  • Reviewed customer files on regular basis to make sure receivables were in sound condition.
  • Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Taught new team members correct procedures for all areas of operations.
  • Maintained current knowledge of all team position requirements.

Illustrator and Graphic Designer

The Little Designer
2018-01 - Current
  • Conceptualized and developed graphics products for branding, marketing and customs illustrations projects using Adobe illustrator, Adobe Photoshop, Adobe InDesign and Procreate.
  • Monitored social media and online sources for industry trends.
  • Used Adobe Illustrator and Photoshop to create images and layouts for over 10 projects.
  • Developed creative design for marketing packages, including print materials, brochures, banners and signs.
  • Applied color theory and lighting techniques in drawings and illustrations to add excitement, focus and depth.
  • Worked alongside writers and producers to create unique designs to translate artistic vision into visual medium.

Sales and Customer Service

Star Shoes
2014-01 - 2016-01
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

Education

Bachelor of Arts - Art And Visual Comunication

Universidad Nacional De Costa Rica
2014-02 - Current

Associate Degree - Graphic Design

Universidad Americana
2020-01 - Current

High School Diploma

Liceo Nuestra Señora De Los Ángeles
2009-02 - 2013-01

Skills

    English, oral and written

Problem solving

Teamwork

Adaptability

Organization

Strong graphic and visual sense

MS office: Excel, PowerPoint, Word.

Timeline

Associate Degree - Graphic Design

Universidad Americana
2020-01 - Current

Back Office Executive

Soluciones empresariales en telecomunicaciones. DTA de Claro Comercial
2018-05 - Current

Illustrator and Graphic Designer

The Little Designer
2018-01 - Current

Bachelor of Arts - Art And Visual Comunication

Universidad Nacional De Costa Rica
2014-02 - Current

Sales and Customer Service

Star Shoes
2014-01 - 2016-01

High School Diploma

Liceo Nuestra Señora De Los Ángeles
2009-02 - 2013-01
María Paula Lobo ValverdeBack Office