Summary
Overview
Work History
Education
Skills
Software
Languages
Work Availability
Interests
Quote
Timeline
SalesAssociate
Mantasha  Farheen

Mantasha Farheen

Senior Technical Advisor
Gurgaon

Summary

.Results-oriented Technical Support Engineer with superior problem-solving and critical thinking skills. Skilled in tackling problems in unique ways to develop innovative solutions.

.Enthusiastic Business Analyst and dedicated employee with integrity, strong work ethic and great leadership skills. Building revenues, improving processes and driving business growth.

Overview

1
1
Language
4
4
years of post-secondary education
3
3
years of professional experience

Work History

Technical Support Representative

Concentrix
2019-08 - Current
  • Devised solutions to operations issues related to phone/device and software, working closely via phone, email, live chat and web teleconference.
  • Installed, modified and repaired software and hardware to resolve technical issues.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.
  • Analyzed issue and share troubleshooting methods needed for quick remediation.
  • Managed high levels of chat flow and responded to technical support needs.
  • Removed malware, ransomware and other threats from mobile.

Business Analyst

Quick Heal Technologies PVT LTD
2018-05 - 2019-07
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
  • Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.

Technical Support Engineer

Amazon Development Center
2017-04 - 2018-04
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Developed technical designs for customers, consultants and contractors.
  • Built application platform foundation to support migration from client-server product lines to enterprise architectures and services.

Education

Bachelor of Technology - Computer Science And Engineering

Gandhi Engineering College
2013-08 - 2017-03

Skills

Technical issues analysis

Technical Support

Business Development

Software diagnosis

Software

C, C++, PHP,SQL

Languages

English, Hindi, Urdu, Odia

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Listening to music, Cooking, Social causes

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Technical Support Representative

Concentrix
2019-08 - Current

Business Analyst

Quick Heal Technologies PVT LTD
2018-05 - 2019-07

Technical Support Engineer

Amazon Development Center
2017-04 - 2018-04

Bachelor of Technology - Computer Science And Engineering

Gandhi Engineering College
2013-08 - 2017-03
Mantasha FarheenSenior Technical Advisor