Customer support
Mackenzie Gentry
Server / Fraud Analyst
Bexley
Motivated Fraud Analyst with 3 years of expertise investigating suspicious activity for Discover Financial Services. Knowledgeable resource committed to finding answers and working with customers and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection. Multi- talented professional known for working hard to determine risk levels. A well-spoken fraud analyst promoting exemplary talents in reviewing accounts and identifying issues.
Customer support
Documentation and reporting
Complaint resolution
Performance improvement
Brand representation
Account management
Problem-solving skills