Lepulane Reinette Seepe

• Delivering service and support to Developers by means of emails and chats and also provided enhanced Onboarding experience to Developers
• Creating Gmail and workspace accounts for Developers
• operations on day to day tasks like administration work and scheduling meeting(zoom) and events
• Prevented loss of resource - Executed timely catch-up calls for Developers thereby ensuring a healthy, prolonged engagement and researched on potential red flags
• Delivering support to Developers on various day to day queries and concerns raised via E-mails, telephone and Crisp ChatBot.
• Provided continuous support to my team in implementing various new tools and processes into successful integration
• Data cleansing and compiling spreadsheets for data purposed
• Informed project manager of milestone updates and provided detailed project reports.
• always online for support shifts

• Capturing client's information submitted by Telephone, chat and emails.
• Ensure customer satisfaction and provide professional support
• Prioritize and process customer requests
• Created plans and communicated deadlines to complete projects on time.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Provided personalized customer service to help build strong and lasting client relationships.
• Provided feedback to management to improve customer service processes.
• answering customer queries via zoom,zendesk, happyfox, front, crisp chat and salesforce platforms.

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• De-escalated customer issues with proven conflict mediation and problem-solving abilities.
• Maintained high satisfaction score by consistently resolving first-call issues.
• Delivered customer support to high call load each shift.
• Built sustainable relationships and trust with customer accounts through open and interactive communication.

• Capturing bulk and mini card stock on SAP system and CRM
• Solving customer problems and queries.
• Prepared quotes with accurate and competitive pricing to drive conversion.
• Determined prospect needs to provide information on suitable products and services.
• Liaised with potential customers to determine needs and provide recommendations.
• generating sales leads and closing them to generate income.
• customer service satisfaction regarding clients needs, queries and concerns to solve their problems.
• Closing Sales leads
• Increased profits by upselling and cross-selling to existing customers.
• Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
• Exceeded established service goals while leveraging customer service, sales and employee management best practices.

• Capturing their financial data on the system
• Selling banks products to clients
• Teaching clients how to register and to use online banking
• Issuing bank cards and acknowledging credit cards, doing clerical work.
• Prepared quotes with accurate and competitive pricing to drive conversion.
• customer service satisfaction
• Worked with fellow sales team members to achieve group targets.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
• Helped management teams with developing policies and procedures to improve record management, confidentiality and security.
• Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.

HIGHER CERTIFICATE IN BANKING SERVICE ADVICE