Summary
Overview
Work History
Education
Skills
Timeline
Manager
Laura Cabrera

Laura Cabrera

Turismo
CanCún

Summary

Excellent resolving problems and improving customer satisfaction.
Enthusiastic to contribute to team success through hard work, attention to detail and excellent organizational skills.

Overview

17
17
years of professional experience

Work History

Rescue Team Manager

VIDANTA
2013-11 - Current

Make the project viable for the company, make comparisons and future projections, maximize resources.
manage a team of 10 people setting goals and following them up,
start new projects creating procedures and manuals

Rescue Team Manager

Royal Resorts
2006-01 - 2013-09

Prevent clients going to another timeshare presentation thus protecting the interests of the company and increasing sales.

Front Desk Receptionist

Fiesta Ameicana Condesa
2003-07 - 2005-11
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

Education

No Degree - Turismo

Escuela Mundial De Turismo

Skills

Coordinating team projects

Service desk team management

Project manager supervision

Proactive and team player

Timeline

Rescue Team Manager

VIDANTA
2013-11 - Current

Rescue Team Manager

Royal Resorts
2006-01 - 2013-09

Front Desk Receptionist

Fiesta Ameicana Condesa
2003-07 - 2005-11

No Degree - Turismo

Escuela Mundial De Turismo
Laura CabreraTurismo