Laci Swanson-Lieber
Certified Pharmacy Technician
Galesburg,IL
Summary
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to OSF. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
3
3
Certificates
9
9
years of post-secondary education
10
10
years of professional experience
Work History
Certified Pharmacy Technician
OSF Home Infusion Pharmacy
Peoria, IL
01.2021 - Current
- Carried out day-day-day duties accurately and efficiently.
- Adhered to social distancing protocols and wore mask or face shield.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Received and processed stock into inventory management system.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Certified Pharmacy Technician
Hy-Vee Inc.
Galesburg, IL
10.2016 - 04.2021
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Stocked, labeled and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume retail pharmacy environment.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Set up and modified patient profiles in Enterprise to include current information such as medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Assisted in preparation, distribution, and storage of pharmaceuticals.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Reviewed and verified customer information and insurance provider information.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Communicated directly with doctors offices via telephone, fax, and email.
- Collected co-payments or full payments from customers.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Counted, measured, and compounded medications following standard procedures.
Retail Sales Associate
Kohls Corp.
Galesburg, IL
11.2016 - 11.2019
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
- Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Supported efficient and timely replenishment of sales floor merchandise.
- Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
- Assisted customers with prompt and polite support in-person and via telephone.
- Energized and motivated in performing sales floor activities including merchandising and selling.
- Used POS system to process sales, returns, online orders and gift card activations.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Skilled using cash register including processing sales discounts and refunds.
- Issued receipts and processed refunds, credits, or exchanges.
- Assisted customers with locating and choosing merchandise in any store department.
- Trained in loss prevention, visual merchandising and general sales skills.
Support Services Technician
UnityPoint Health
Rock Island, Illinois
01.2016 - 09.2016
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Participated in continuous quality improvement and performance improvement activities to enhance effectiveness and increase knowledge.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Took and monitored vital signs, administered medications and managed patient behavior.
Patient Access Representative
CoxHealth
Branson, MO
07.2015 - 09.2016
- Received patient deductibles, co-pay and Self-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
Education
Bachelor of Science - Nursing
Methodist College
Peoria, IL 05.2019 - Current
Associate of Arts - General Studies
Carl Sandburg College
Galesburg, IL 01.2017 - 05.2019
Associate of Applied Science - Emergency Medical Technology
Ozarks Technical Community College
Springfield, MO 08.2013 - 12.2014
High School Diploma -
Blue Eye High School
Blue Eye, MO 08.2009 - 05.2013
Skills
Manual and automated medication dispensing
HIPAA
Advanced math skills
Patient confidentiality
Drug storage procedures
Pharmacy and customer records management
Updating medication histories
Pharmaceutical sales and services
Confidentiality and HIPAA
Drug inventory management
Assisting pharmacists
Receiving incoming supplies
Medicare and Medicaid process
Processing payments
New Hire Onboarding
Team collaboration
Answering customer questions
Medication dispensing
Typing medication labels
Secure storage of medications
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Certified Pharmacy Technician (CPhT)
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Certified Pharmacy Technician
OSF Home Infusion Pharmacy
01.2021 - Current
Bachelor of Science - Nursing
Methodist College
05.2019 - Current
Associate of Arts - General Studies
Carl Sandburg College
01.2017 - 05.2019
Retail Sales Associate
Kohls Corp.
11.2016 - 11.2019
Certified Pharmacy Technician
Hy-Vee Inc.
10.2016 - 04.2021
Support Services Technician
UnityPoint Health
01.2016 - 09.2016
Patient Access Representative
CoxHealth
07.2015 - 09.2016
Associate of Applied Science - Emergency Medical Technology
Ozarks Technical Community College
08.2013 - 12.2014
High School Diploma -
Blue Eye High School
08.2009 - 05.2013