LaCamron V Collins

Copperas Cove,TX

Summary

Information Technology Specialist with 16 years of experience in designing, implementing, and troubleshooting network infrastructure and security for the United States Army and aboard. Solutions-focused professional with a customer centric approach to problem solving. Experienced and have a comprehensive background support for Network and Cyber Security Operator, Helpdesk Manager, System Administrator, and Network Manager. Current Secret Security Clearance Effective communicator who quickly masters new roles and technologies to achieve positive results.

Skills

Windows Offices, Linux (SCCM), Lync, MAC IOS, Linux OS, Avaya, VMware, BMC Remedy Ticketing, Skyvine
SharePoint Administration
Cisco Switching and Routing
Windows Systems Admin experience
Remote IT Support
Vulnerability Evaluation System Troubleshooting
Reimaging Computers

Cisco Routing and Switching, Networking skills (eg:
Oracle
Network server management
Hardware and software installation
Scripting skills
Program installations

Work History

Senior System Engineer

Amerit Fleet Services

03.2023 - 11.2023

Assisting technician team with service and repair of electrical, mechanical, and integration issues on autonomous vehicles and their equipment
Implemented, troubleshoot, and operated with Linux/Windows systems to Java, Python, Jira, Confluence, G-Suite, Slack, GM Global Catalog, Socarates, Okta, LookR, Oracle ERP for 30 computers om average
Creating repair orders, documenting work performed stating what diagnosis, procedure performed, and parts required
Optimized system performance by conducting detailed root cause analysis and implementing strategic solutions, resulting in 15% reduction in critical incidents.
Mentored junior engineers, providing guidance on best practices for system support and fostering professional development within.
Skilled in creating and fully configuring Windows virtual machines using VMWare and Hyper-V.
Provided hands-on support for end-users experiencing issues with Linux-based systems or applications, facilitating quick resolutions and minimal disruptions to productivity.
Reduced downtime for users by promptly troubleshooting and diagnosing software and hardware problems.
Boosted end-user productivity through effective remote assistance using various tools such as TeamViewer, Remote Desktop, and VPN connections.

IT Instructor

CyberTex

10.2022 - 04.2023

Evaluates training by measuring on-the-job performance; conferring with supervisors
Enhanced IT proficiency among students by incorporating hands-on activities and real-world examples into lessons.
Participate in developmental or classroom projects and group activities
Improved students'' understanding of complex IT topics by incorporating real-world examples and hands-on activities for over 20 students
Collaborated with fellow instructors to develop innovative teaching methods, resulting in improved student engagement and comprehension.
Managed computer labs efficiently by implementing clear usage guidelines and maintaining equipment inventory records regularly updated.
Provided personalized instruction to students struggling with specific IT concepts, leading to improved understanding and academic performance.
Stayed current on industry trends and advancements, ensuring relevance of course content and preparing students for future careers in technology.

System Support Engineer

CSS Corp

09.2021 - 10.2022

Provided Technical Remote Support on all 5 operating systems (Linux, Mac, Windows, Chrome and Android) with basic OS troubleshooting techniques and documented escalation procedures
Uses troubleshooting techniques to identify network related issues like Wifi, Cisco Routers, and local TCP/IP issues
Provides system administrative support and basic hardware troubleshooting on Google desktops, laptops, VMs and Servers
Attends required technical training sessions and makes effective use of KBs to address issues efficiently
Using admin tools such as Google Lantern, Google Guts, Purser, Google pwchange, Google Skyvine, Columbo403, Google Armada, Google Sphinx, Google Gnot, Google CloudTop, and other remote services
Re-imaging devices such as MAC, Windows, and Chromebook operating systems remotely for internal users
Assisting user in SSH, VPN, and Remote issues to get gainful access to their services
Implement and manage cybersecurity defense mechanisms (e.g., antivirus, VPN’s, UTM’s)

Information Technology Instructor

Vista College

02.2019 - 10.2021

Provide classroom and/or Lab instruction to a classroom off an average 20 students according to the school’s course curriculum and based off real world applications and experiences
Participate in the development or classroom projects and group activities to ensure students all forms auditory, tactile, visual learning was understood
Provides student tutoring as needed
Utilizing the training syllabus, equipment, and learning materials to give the best learning experience to students
Support campus initiatives of training students according to company policy and beyond
Improved student comprehension by incorporating real-world examples and hands-on activities in IT lessons.
Increased student retention of complex IT concepts by breaking down information into manageable components during lectures.
Educated, installed, and monitored students on building computers.
Students we're shown how to navigate and administer on Azure Cloud services. Amazon Web Services. and Active Directory

Help Desk Specialist

Federal Emergency Management Agency, FEMA

09.2017 - 05.2018

Remote Work
Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software for End and internal users’
Experienced in an IT help desk or service desk environments remotely and locally for organizations over 50, 000 customers and internal users
Understand and experienced in using an incident management system such as BMC Remedy ITSM for managing user accounts and escalating Tier 3 or above issues
Ability too work well with others and communicates with team members and associates using Microsoft tools (Microsoft Office, Lync, Excel, Word, etc...)
Reduced call volume by proactively addressing frequently asked questions through online resources and targeted communications.
Led the implementation of automation technologies that streamlined operations within the Remote Infrastructure Management environment.
Utilized and managed Federated Identity Management System and Security Identity Management System for over 20,00 end users.

Information Technology Manager

United States Army

08.2008 - 08.2019

Manage system information security architecture, design, installation, operational planning, and risk remediation activities, Server 2008/2012/2016 installation and management
Successfully migrated and implemented over 2,500 user mailboxes from Exchange 2013 to Office 365 for creation off hybrid system deployment for United States Army in remote locations for off-site missions and abroad
Discovered and remediated 28 Windows 7 Virtual PCs that had not talked to WSUS due to Windows licensing issue
Developed and implemented PowerShell scripts to automate various tasks in VMware environment for military systems
Implemented organizational units in Active Directory (AD) and managed user security with group policies with Microsoft Identity Manager (MIM) software
Managed enterprise Window Systems Migration upgrades from Windows Vista to Windows 7 for 12,000 end-users to follow unit policy
Troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF & BGP
Set-up topology, cabling schemes, and passwords for CISCO routers and switching
Tested and monitored WSUS patches through standalone WSUS test environment
Set up network profiles, security permissions and file sharing systems.
Managed large-scale IT projects, ensuring on-time completion within budget constraints.
Oversaw the successful migration of legacy systems to cloud-based platforms for increased flexibility and scalability.
Oversaw daily performance of computer systems and immediately responded to issues to keep network up and running.
Developed comprehensive disaster recovery plans, safeguarding critical data and minimizing business disruptions.

Education

Security IT Professional - Information Security

New Horizons Computer Learning Center

Killeen, TX

11.2016

Additional Information

Extensive experience in LAN/WAN on Cisco Switching and Routing and TCP/IP main server and installation and setup VOIP phones and ran multiple Cat5/Cat 6 lines for real-world security missions. Capacity to solve complex problems involving a wide variety of information systems, work independently on large-scale projects, and thrive under pressure in fast-paced environments while directing multiple projects from concept to implementation. Provided assistance to facility management or system owners on the risk management process for information systems as required throughout their life cycle and to identify vulnerabilities and the protection needed. Demonstrated experience of VTC systems (Polycom and Cisco), with the experience and ability to implement and operate various types of fully integrated computer-based VTC systems with minimal oversight. Ensured all users met regulation requirements prior to granting user access to information systems as well as maintained annual IA awareness training to support user access. Tasked with reviewing system logs and judge the ramifications of system changes have on the security posture. Sustained and provided IT Remote Support for the Federal Emergency Management Agency (FEMA) in support of disaster victims across the country affected by natural disasters.

Overview

years of professional experience