Data Analysis
Krystian Chrupek
IT Analyst
Gdansk Olejarna 7/6
Summary
Rational, critical-thinking analyst with more than 3 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Practiced troubleshooter with diagnostics procedure expertise and in-depth technical experience.
Overview
2
2
Certifications
7
7
years of post-secondary education
7
7
years of professional experience
Work History
IT Analyst
Nordea Bank AB S.A.
2018-07 - Current
- Organizing system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Oversaw installation of software programs and hardware systems to meet AppOps framework requirements.
- Mapping processes to holistically examine business flow and identify improvement opportunities.
- Reviewing performance benchmarks and established metrics for future tracking.
- Collaborating closely with upper management to drive strategy through development and implementation of new processes.
- Resolving malfunctions with systems and programs through troubleshooting.
- Participating in internal audits regarding quality management system.
- Organizing system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Evaluating and adopting new technologies to address changing industry needs.
Service Desk Specialist
Nordea Bank AB S.A.
2017-12 - 2018-06
- Preparing to launch full scale Service Desk team
- Diagnose and solve user system functionality issues to enable completion of desired operations.
- Resolve common user concerns by utilizing preset issue resolution scripts.
- Creating support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Documenting and support interactions in system for future reference and addition to knowledge base.
Junior Technical Support Engineer/Technical Support Engineer
OpusCapita sp z o.o.
2015-05 - 2017-09
- Supporting international customers - mainly in electronic messaging related incidents, interaction with business customers and IT professionals via telephone, e-mail and the web, providing technical support.
- Identification, evaluation and prioritization customer problems and complaints, analyze customer problems and formulate plans of resolution.
- Explaining technical information in clear terms to non-technical individuals to promote better understanding.
Digitizing Specialist
OpusCapita sp z o.o.
2014-07 - 2015-05
- Organizing workgroup, including ensuring optimal use of resources controlling the quality and efficiency of the reporting group
- Conducting operational documentation
- Co-operating and ensuring correct communication with customers, external partners and departments within the company
Data Operator
OpusCapita sp z o.o.
2013-12 - 2014-07
- Data entry and verification in accordance with the procedures of customer service and according to applicable standards.
Education
No Degree - IT Secutity Management
University Of Economy Bydgoszcz
2017-08 - 2018-06
No Degree - Global Politics And Euro-Mediterrean Relations
Universita Degli Studi Di Catania
2012-01 - 2012-07
Master of Science - International Relations
Nicolaus Copernicus University
2007-10 - 2012-12
Skills
Technical Analysis
Operational improvement
App/Ops
Performance Optimization
Software
Unix/Linux
Windows/Powershell/bash
ATLASSIAN
SQL
Splunk/Grafana/influx/Geneos/AppDynamics
Docker/Kubernetes
Certification
Scrum
ITIL
Timeline
IT Analyst
Nordea Bank AB S.A.
2018-07 - Current
Service Desk Specialist
Nordea Bank AB S.A.
2017-12 - 2018-06
No Degree - IT Secutity Management
University Of Economy Bydgoszcz
2017-08 - 2018-06
Junior Technical Support Engineer/Technical Support Engineer
OpusCapita sp z o.o.
2015-05 - 2017-09
Digitizing Specialist
OpusCapita sp z o.o.
2014-07 - 2015-05
Data Operator
OpusCapita sp z o.o.
2013-12 - 2014-07
No Degree - Global Politics And Euro-Mediterrean Relations
Universita Degli Studi Di Catania
2012-01 - 2012-07
Master of Science - International Relations
Nicolaus Copernicus University
2007-10 - 2012-12
ITIL
Scrum