Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
CustomerServiceRepresentative
Krystian Chrupek

Krystian Chrupek

IT Analyst
Gdansk Olejarna 7/6,Pomorskie

Summary

Rational, critical-thinking analyst with more than 3 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Practiced troubleshooter with diagnostics procedure expertise and in-depth technical experience.

Overview

2
2
Certifications
7
7
years of post-secondary education
7
7
years of professional experience

Work History

IT Analyst

Nordea Bank AB S.A.
Gdańsk , Pomorskie
2018.07 - Current
  • Organizing system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Oversaw installation of software programs and hardware systems to meet AppOps framework requirements.
  • Mapping processes to holistically examine business flow and identify improvement opportunities.
  • Reviewing performance benchmarks and established metrics for future tracking.
  • Collaborating closely with upper management to drive strategy through development and implementation of new processes.
  • Resolving malfunctions with systems and programs through troubleshooting.
  • Participating in internal audits regarding quality management system.
  • Organizing system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Evaluating and adopting new technologies to address changing industry needs.

Service Desk Specialist

Nordea Bank AB S.A.
Gdansk
2017.12 - 2018.06
  • Preparing to launch full scale Service Desk team
  • Diagnose and solve user system functionality issues to enable completion of desired operations.
  • Resolve common user concerns by utilizing preset issue resolution scripts.
  • Creating support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Documenting and support interactions in system for future reference and addition to knowledge base.

Junior Technical Support Engineer/Technical Support Engineer

OpusCapita sp z o.o.
Torun
2015.05 - 2017.09
  • Supporting international customers - mainly in electronic messaging related incidents, interaction with business customers and IT professionals via telephone, e-mail and the web, providing technical support.
  • Identification, evaluation and prioritization customer problems and complaints, analyze customer problems and formulate plans of resolution.
  • Explaining technical information in clear terms to non-technical individuals to promote better understanding.

Digitizing Specialist

OpusCapita sp z o.o.
Torun
2014.07 - 2015.05
  • Organizing workgroup, including ensuring optimal use of resources controlling the quality and efficiency of the reporting group
  • Conducting operational documentation
  • Co-operating and ensuring correct communication with customers, external partners and departments within the company

Data Operator

OpusCapita sp z o.o.
Torun
2013.12 - 2014.07
  • Data entry and verification in accordance with the procedures of customer service and according to applicable standards.

Education

No Degree - IT Secutity Management

University Of Economy Bydgoszcz
Bydgoszcz
2017.08 - 2018.06

No Degree - Global Politics And Euro-Mediterrean Relations

Universita Degli Studi Di Catania
Catania
2012.01 - 2012.07

Master of Science - International Relations

Nicolaus Copernicus University
Toruń
2007.10 - 2012.12

Skills

Data Analysis

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Software

Unix/Linux

Windows/Powershell/bash

ATLASSIAN

SQL

Splunk/Grafana/influx/Geneos/AppDynamics

Docker/Kubernetes

Certification

Scrum

Timeline

IT Analyst

Nordea Bank AB S.A.
2018.07 - Current

Service Desk Specialist

Nordea Bank AB S.A.
2017.12 - 2018.06

No Degree - IT Secutity Management

University Of Economy Bydgoszcz
2017.08 - 2018.06

Junior Technical Support Engineer/Technical Support Engineer

OpusCapita sp z o.o.
2015.05 - 2017.09

Digitizing Specialist

OpusCapita sp z o.o.
2014.07 - 2015.05

Data Operator

OpusCapita sp z o.o.
2013.12 - 2014.07

No Degree - Global Politics And Euro-Mediterrean Relations

Universita Degli Studi Di Catania
2012.01 - 2012.07

Master of Science - International Relations

Nicolaus Copernicus University
2007.10 - 2012.12

ITIL

Scrum

Krystian ChrupekIT Analyst