Kirsten Medina
Beeville,TX
Summary
Qualified Military Police Officer with eight years of committed experience maintaining secure environments while leading diligent security details to minimize crime. Proven leader with exceptional attention to detail and demonstrated success closely monitoring infractions, security threats and suspicious activities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Military Police Officer Sergeant
United States Air Force Reserve
07.2023 - Current
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Improved accident investigation processes by implementing new data analysis techniques and software tools.
- Maintained detailed records of investigated accidents, contributing to an organized database for future reference and trend analysis.
- Managed sensitive investigations with professionalism and discretion, maintaining confidentiality of all involved parties.
Supervisor of Operations
United States Air Force, USAF
05.2019 - Current
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed systems and procedures to improve operational quality and team efficiency.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
911 Emergency Dispatcher
United States Air Force, USAF
05.2020 - 06.2023
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in system.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Proved successful working within tight deadlines and a fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided on-the-job training and coaching to develop new dispatchers.
Military Police Sergeant
United States Air Force
06.2015 - 06.2023
- Provided emergency response security, eliminating hazards, and potential dangers.
- Monitored gate activities, controlled traffic and responded to emergencies on base.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Maintained 100% accountability of assigned equipment worth more than $8.4B.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Supervised 24-hour police operation investigating civil disturbances on base.
- Searched vehicles, buildings and homes for evidence of stolen property.
- Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
- Utilized surveillance equipment to monitor security of personnel and property.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Created and implemented security protocols and procedures to safeguard personnel and property.
- Verified and authenticated validity and admissibility of evidence and preserved its integrity for court hearings while testifying under oath in administrative hearings and criminal court cases.
- Effectively rolled out new systems for criminal prosecutorial case logs, crime reports, investigations, suspect records, and operational agendas, resulting in strengthened traceability.
Electronics Sales Associate
Walmart
08.2023 - Current
- Increased customer satisfaction by providing knowledgeable assistance and personalized recommendations for electronics purchases.
- Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed to maintain optimal product availability.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Stayed up-to-date on the latest industry trends and technology advancements, enabling informed conversations with customers about various products.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Collaborated with team members to achieve collective sales goals, fostering a positive work environment through effective communication and teamwork.
- Provided expert guidance for customers seeking technical support or troubleshooting advice on their electronics purchases.
- Developed rapport with repeat clients by remembering personal preferences and delivering consistently exceptional service experiences.
- Participated in ongoing training opportunities to enhance product knowledge and refine selling techniques for continued professional growth within the role of Electronics Sales Associate.
Education
Bachelor Of Science - Natural Sciences
American Military University
Associates - Criminal Justice
United States Air Force Academy
Monument, COSkills
- Active Listening
- Physical Evaluations
- Write Case Reports
- Conflict Resolution Techniques
- Call Prioritization
- Detailed Documentation
- Court Appearances
- Computer Proficiency
- Organizational Skills
- Claim Investigation
Certification
- Licensed All Lines Adjuster - February 2024
References
I have letters of recommendations and references available upon request.
Timeline
Electronics Sales Associate
Walmart
08.2023 - Current
Military Police Officer Sergeant
United States Air Force Reserve
07.2023 - Current
911 Emergency Dispatcher
United States Air Force, USAF
05.2020 - 06.2023
Supervisor of Operations
United States Air Force, USAF
05.2019 - Current
Military Police Sergeant
United States Air Force
06.2015 - 06.2023
Bachelor Of Science - Natural Sciences
American Military University
Associates - Criminal Justice
United States Air Force Academy