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Summary
Overview
Work History
Education
Skills
Software
Timeline

Kevin Jordan

Information Technology (Software Engineer)
Kansas City
Summary

Competent Telecommunications Technician bringing 7+ years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Talented at building relationships with customers and solving problems with little oversight. Excellent communication abilities and planning skills with outstanding problem-solving and multitasking skills.

Overview
5
5
years of post-secondary education
7
7
years of professional experience
Work History

Premises Technician

AT&T Inc
2013-07 - Current
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Maintained company vehicle and company equipment.
  • Safely operated various hand tools.
  • Installed and repaired residential gateways and set top boxes equipment.
Education

Bachelor of Science Information Technology

University Of Phoenix
2018-01 - 2020-10

Associate of Arts Foundations of Business

University Of Phoenix
2008-06 - 2010-06
Skills

Educating customers

Device Installation

Configuring equipment

Troubleshooting systems

Customer service experience

Dispute Resolution

Superior troubleshooting skills

Safety practices

Documenting activities

Excellent work ethic

Customer service

Planning and Coordination

Computer skills

Good listening skills

MS Office

Software

Java Programming I & II

.Net I & II

Project Planning and Implementation

Software Architecture

Timeline

Bachelor of Science Information Technology

University Of Phoenix
2018-01 - 2020-10

Premises Technician

AT&T Inc
2013-07 - Current

Associate of Arts Foundations of Business

University Of Phoenix
2008-06 - 2010-06