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Summary
Overview
Work History
Education
Work Availability
Skills
Timeline
Kennedy Anderson

Kennedy Anderson

Student
High Point
Summary

Background includes Customer Service and Technical Support work focused on experiencing real-world environments and building Data Analyst career. Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow my self-awareness abilities.

Overview
7
7
years of post-secondary education
4
4
years of professional experience
Work History

Tier 2 Technical Support Specialist

Apple
2019-05 - 2020-10
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across 1 time zones.
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.

Hotel Reservations Agent

Grandover Resort & Conference Center
2018-08 - 2019-04
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Planned coverage needs and organized services to support incoming special events.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.

Business and Trainee Specialist

Old Navy
2017-07 - 2019-04
  • Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Trained and mentored 5 new personnel hired to fulfill various roles.
  • Traveled to client locations to conduct training classes.
Education

Bachelor of Science Data Analyst

Strayer University
2018-10 - Current

Associate of Arts Arts

Guilford Technical Community College (GTCC)
2015-08 - 2017-06

High School Diploma

Southeast Guilford High School
2012-08 - 2015-06
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Technical issues analysis

Customer service expert

Staff education and training

Collaboration

Data management

Detail-oriented

Training & Development

Customer service

Timeline

Tier 2 Technical Support Specialist

Apple
2019-05 - 2020-10

Bachelor of Science Data Analyst

Strayer University
2018-10 - Current

Hotel Reservations Agent

Grandover Resort & Conference Center
2018-08 - 2019-04

Business and Trainee Specialist

Old Navy
2017-07 - 2019-04

Associate of Arts Arts

Guilford Technical Community College (GTCC)
2015-08 - 2017-06

High School Diploma

Southeast Guilford High School
2012-08 - 2015-06