Kennedy Anderson
Student
High Point,NC
Summary
Background includes Customer Service and Technical Support work focused on experiencing real-world environments and building Data Analyst career. Research-driven and highly organized worker bringing articulate communication skills and strong attention to detail. Dedicated, responsible and eager to grow my self-awareness abilities.
Overview
7
7
years of post-secondary education
4
4
years of professional experience
Work History
Tier 2 Technical Support Specialist
Apple
Greensboro, NC
05.2019 - 10.2020
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across 1 time zones.
- Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Hotel Reservations Agent
Grandover Resort & Conference Center
Greensboro, NC
08.2018 - 04.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Planned coverage needs and organized services to support incoming special events.
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
Business and Trainee Specialist
Old Navy
Greensboro, NC
07.2017 - 04.2019
- Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
- Created curricula, instructions, documents and written tests for various types of training courses.
- Trained and mentored 5 new personnel hired to fulfill various roles.
- Traveled to client locations to conduct training classes.
Education
Bachelor of Science - Data Analyst
Strayer University
North Carolina 10.2018 - Current
Associate of Arts - Arts
Guilford Technical Community College (GTCC)
Jamestown, NC 08.2015 - 06.2017
High School Diploma -
Southeast Guilford High School
Greensboro 08.2012 - 06.2015
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Technical issues analysis
Customer service expert
Staff education and training
Collaboration
Data management
Detail-oriented
Training & Development
Customer service
Timeline
Tier 2 Technical Support Specialist
Apple
05.2019 - 10.2020
Bachelor of Science - Data Analyst
Strayer University
10.2018 - Current
Hotel Reservations Agent
Grandover Resort & Conference Center
08.2018 - 04.2019
Business and Trainee Specialist
Old Navy
07.2017 - 04.2019
Associate of Arts - Arts
Guilford Technical Community College (GTCC)
08.2015 - 06.2017
High School Diploma -
Southeast Guilford High School
08.2012 - 06.2015