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Kathy Pak Man Ho
Senior Business Development Manager
Hong Kong,HEA
Summary
Industrious and enthusiastic Senior Business Development Manager offering over 15 years of Jewellery experience. Proven to consistently meet productivity, business and customer service objectives. Skillfully work with all departments to enhance performance and improve day-to-day processes. Diplomatic in resolving internal and customer issues to maximize satisfaction.
Overview
3
3
Languages
3
3
Certificates
4
4
years of post-secondary education
23
23
years of professional experience
Work History
Senior Business Development Manager
Goldstone Jewellery Co., Ltd
Hong Kong
05.2005 - Current
- Achieved financial goals on regular basis by controlling expenses, optimizing schedules and regulating jewellery inventory usage.
- Increased sales by establishing goals, overseeing performance and set marketing plans.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Prepared and recommended long-range plans for the whole company.
- Identified and qualified customer needs and negotiated and closed profitable deals with high success rate.
- Onboarded new employees, including training, mentoring and new hire documentation.
- Developed and maintained relationships with high-end customers and suppliers through continual communication and negotiation.
- Maximized performance by monitoring daily activities and mentoring team of ten associates.
- Worked with senior management to establish and achieve sales and margin goals.
- Understand client needs to meet clients' specifications and seek cross-sell and up-sell opportunities.
- Deepen client relationship with new and current customers, maintain a friendly and professional customer interactions.
- Worked specific duties to team members and proactively follow up on the production status.
- Sourcing and engaging reliable suppliers and vendors.
- Negotiated with suppliers and vendors to secure favorable terms.
- Approved purchase orders, organize and confirm delivery of goods and services.
- Managed the procurement budget and promote a culture of long-term cost saving measures on procurement.
Senior Estate Agent
Midland Realty
Hong Kong
09.2001 - 04.2005
- Served customers in a professional and efficient manner following outlined steps of service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Resolved problems, improved operations and provided exceptional service.
- Achieved top lease and sales transaction volume.
- Provided guidance and assisted sellers and buyers in marketing and purchasing property at the agreed price under the favorable terms.
- Determined clients' needs and financials abilities to propose solutions.
Customer Service Representative - Hotline
Dao Heng Bank
Hong Kong
04.1999 - 08.2001
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered constant flow of customer calls with up to three calls in queue per minute.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained an up-to-date knowledge of the bank's credit cards offerings.
- Responded promptly to customer inquiries on credit cards.
- Resolved customer complaints.
- Processed credit card applications to ensure the customer receiving the credit card on a timely manner.
- Maintained an accurate record of customer interactions, transactions, comments and complaints on the data system.
- Adhered to bank's policies and procedures requirements to ensure controls are met.
Senior Sales Associate
Stelux Holding International LTD - City Chain
Hong Kong
09.1997 - 03.1999
- Provided exceptional customer service to foster client's loyalty and satisfaction.
- Prepared and delivered sales presentations to potential and existing customers.
- Promptly submitting customers' purchase orders to the relevant department for processing.
- Provided support to less experienced Sales Representatives as needed.
- Resolved customer complaints in a timely and professional manner to maintain customer loyalty.
Education
Form Four To Form Five -
Tsung Tsin Middle School
Hong Kong 09.1994 - 06.1997
Form One To Form Three -
Pak Kau English School
Hong Kong 09.1992 - 06.1994
Skills
Strategic Planning
Business planning
Staff Management
Creative merchandising
Budgeting
Sales and marketing
Business Development
Negotiation
Business administration
Prospect targeting
Market understanding
Relationship building and management
Business development and planning
Sales expertise
Operations
Quality control
Product and service sales
Software
MS Excel
MS PowerPoint
Certification
MyClass-English Course- Level #3 - British Council HK
Timeline
Certificate in Facial Treatments -ITEC Level #2 Grade - MERIT
12-2020
Salesperson’s License - Estate Agents Authority 2001-2020
12-2020
MyClass-English Course- Level #3 - British Council HK
06-2017
Senior Business Development Manager
Goldstone Jewellery Co., Ltd
05.2005 - Current
Senior Estate Agent
Midland Realty
09.2001 - 04.2005
Customer Service Representative - Hotline
Dao Heng Bank
04.1999 - 08.2001
Senior Sales Associate
Stelux Holding International LTD - City Chain
09.1997 - 03.1999
Form Four To Form Five -
Tsung Tsin Middle School
09.1994 - 06.1997
Form One To Form Three -
Pak Kau English School
09.1992 - 06.1994