KARA ROBERTS
Legal Professional
Atlanta
Summary
“Solving Problems and Taking the Initiative”
Friendly and Versatile Legal Professional with 7 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering confidential data, assisting colleagues with on a daily basis. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for all member staff.
Overview
1
1
Certification
6
6
years of post-secondary education
11
11
years of professional experience
Work History
Receptionist/Front Desk Coordinator
George & Wallach, L.L.P
2013-01 - Current
- Promoted within 1 year of employment for job excellence.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Collected escrow payments from clients and updated account balances.
- Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
Paralegal Intern
Morris, Hardwick & Schneider
2013-10 - 2013-12
- Maintained schedules and appointments calendars for staff.
- Support management and staff on Real Estate closing process.
- Maintained office supplies and equipment.
- Resolved issues with customers.
- Performed daily clerical functions: answering phones, typing, filing, and customer services.
- Prepared documents such as purchase agreements and disclosures
Campaign Volunteer
Elect Karen Rene
2011-07 - 2011-12
- Met on every Saturdays to strategize campaign challenges and discuss agenda canvass neighborhoods in the Ward B district of East Point, Georgia.
- We interacted with local clergy and state representatives.
- Loss by 20 votes vs.
- Incumbent.
- She won candidacy in the following year of 2012.
- Developed campaigns, led design and tracked results.
Volunteer
East Point Community Action Team
2010-11 - 2011-06
- EP-CAT members met in the basement of Jefferson Avenue Baptist Church to prepared and plan for the mentoring program at Paul D.
- West Middle School.
- We planned out strategy and assignments for the group which involved teambuilding with the student in the gymnasium between the hours of 7:00 am -8:00am.
Front Desk Worker
Valdosta State University
2008-07 - 2010-05
- Monitored log-in process to insure that 200 students were educated about campus and safety policies.
- Responded to law enforcement, staff, parents and student regarding incidents or emergencies.
- Followed written standard procedures to ensure a safe and secure environment.
- Served as liaison between resident assistants, and students for campus information and directions to the different schools of education on campus.
Solicitor
American Kidney Fund Services
2007-06 - 2007-07
- Contacted customer utilizing weekly call sheets to arrange for pick-ups of used clothing and household items.
- Calculated the number of confirmed pick-ups for weekly commission.
- Responded to customer questions regarding pick-up dates and pick-up times.
- Provided information on program that are available to the public and administered by the American Kidney Fund.
Food Prep/Cashier
2005-02 - 2005-07
- Obtained employment through Distributive Education, DECA Program while attending Tri-Cities High School in senior year.
- Served customers with a smile while providing friendly customer service involving cash, credit and debit transactions.
- Resolved in disputes in orders or refunds.
- Maintained a clean and safe work environment in the preparation of food orders for the customers and staff.
- Awarded with the Customer Service Recognition Award.
Education
Certificate of Paralegal Study in Legal Studies and Paralegal Program
Clayton State University
2012-05 - 2013-05
Bachelor of Arts - General Studies
Valdosta State University
2005-08 - 2010-05
Skills
Ordered supplies; inventory of all office equipment
Sorts, screens, and/or distributes incoming and outgoing mail
Document control; information processing
Time management; deadline sensitive
Customer Service
Teambuilding
MS Office Suite
Administrative support
Certification
Notary Public, State of Georgia
Interests
Cooking, Travel, Cars, and Health
Timeline
Paralegal Intern
Morris, Hardwick & Schneider
2013-10 - 2013-12
Receptionist/Front Desk Coordinator
George & Wallach, L.L.P
2013-01 - Current
Certificate of Paralegal Study in Legal Studies and Paralegal Program
Clayton State University
2012-05 - 2013-05
Campaign Volunteer
Elect Karen Rene
2011-07 - 2011-12
Volunteer
East Point Community Action Team
2010-11 - 2011-06
Front Desk Worker
Valdosta State University
2008-07 - 2010-05
Solicitor
American Kidney Fund Services
2007-06 - 2007-07
Bachelor of Arts - General Studies
Valdosta State University
2005-08 - 2010-05
Food Prep/Cashier
2005-02 - 2005-07
Notary Public, State of Georgia