Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
BusinessAnalyst

KARA ROBERTS

Legal Professional
Atlanta

Summary

“Solving Problems and Taking the Initiative”

Friendly and Versatile Legal Professional with 7 years of experience carrying out clerical and customer service tasks. Detailed and precise when entering confidential data, assisting colleagues with on a daily basis. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for all member staff.

Overview

1
1
Certification
6
6
years of post-secondary education
11
11
years of professional experience

Work History

Receptionist/Front Desk Coordinator

George & Wallach, L.L.P
2013-01 - Current
  • Promoted within 1 year of employment for job excellence.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Collected escrow payments from clients and updated account balances.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

Paralegal Intern

Morris, Hardwick & Schneider
2013-10 - 2013-12
  • Maintained schedules and appointments calendars for staff.
  • Support management and staff on Real Estate closing process.
  • Maintained office supplies and equipment.
  • Resolved issues with customers.
  • Performed daily clerical functions: answering phones, typing, filing, and customer services.
  • Prepared documents such as purchase agreements and disclosures

Campaign Volunteer

Elect Karen Rene
2011-07 - 2011-12
  • Met on every Saturdays to strategize campaign challenges and discuss agenda canvass neighborhoods in the Ward B district of East Point, Georgia.
  • We interacted with local clergy and state representatives.
  • Loss by 20 votes vs.
  • Incumbent.
  • She won candidacy in the following year of 2012.
  • Developed campaigns, led design and tracked results.

Volunteer

East Point Community Action Team
2010-11 - 2011-06
  • EP-CAT members met in the basement of Jefferson Avenue Baptist Church to prepared and plan for the mentoring program at Paul D.
  • West Middle School.
  • We planned out strategy and assignments for the group which involved teambuilding with the student in the gymnasium between the hours of 7:00 am -8:00am.

Front Desk Worker

Valdosta State University
2008-07 - 2010-05
  • Monitored log-in process to insure that 200 students were educated about campus and safety policies.
  • Responded to law enforcement, staff, parents and student regarding incidents or emergencies.
  • Followed written standard procedures to ensure a safe and secure environment.
  • Served as liaison between resident assistants, and students for campus information and directions to the different schools of education on campus.

Solicitor

American Kidney Fund Services
2007-06 - 2007-07
  • Contacted customer utilizing weekly call sheets to arrange for pick-ups of used clothing and household items.
  • Calculated the number of confirmed pick-ups for weekly commission.
  • Responded to customer questions regarding pick-up dates and pick-up times.
  • Provided information on program that are available to the public and administered by the American Kidney Fund.

Food Prep/Cashier

2005-02 - 2005-07
  • Obtained employment through Distributive Education, DECA Program while attending Tri-Cities High School in senior year.
  • Served customers with a smile while providing friendly customer service involving cash, credit and debit transactions.
  • Resolved in disputes in orders or refunds.
  • Maintained a clean and safe work environment in the preparation of food orders for the customers and staff.
  • Awarded with the Customer Service Recognition Award.

Education

Certificate of Paralegal Study in Legal Studies and Paralegal Program

Clayton State University
2012-05 - 2013-05

Bachelor of Arts - General Studies

Valdosta State University
2005-08 - 2010-05

Skills

Ordered supplies; inventory of all office equipment
Sorts, screens, and/or distributes incoming and outgoing mail
Document control; information processing
Time management; deadline sensitive
Customer Service
Teambuilding
MS Office Suite

Administrative support

Certification

Notary Public, State of Georgia

Interests

Cooking, Travel, Cars, and Health

Timeline

Paralegal Intern

Morris, Hardwick & Schneider
2013-10 - 2013-12

Receptionist/Front Desk Coordinator

George & Wallach, L.L.P
2013-01 - Current

Certificate of Paralegal Study in Legal Studies and Paralegal Program

Clayton State University
2012-05 - 2013-05

Campaign Volunteer

Elect Karen Rene
2011-07 - 2011-12

Volunteer

East Point Community Action Team
2010-11 - 2011-06

Front Desk Worker

Valdosta State University
2008-07 - 2010-05

Solicitor

American Kidney Fund Services
2007-06 - 2007-07

Bachelor of Arts - General Studies

Valdosta State University
2005-08 - 2010-05

Food Prep/Cashier

2005-02 - 2005-07

Notary Public, State of Georgia

KARA ROBERTSLegal Professional