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Summary
Overview
Work History
Education
Skills
Languages
Timeline
Juan Calderon

Juan Calderon

Support Engineer
Valencia

Summary

Support engineer used to handle high complexity technical scenarios and the resources needed to fix those. A troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and a methodical approach. Familiar with the business model for Support Engineering including interaction with backend groups like Infrastructures, Professional services, etc.

Overview

2
2
Languages
8
8
years of post-secondary education
7
7
years of professional experience

Support Engineer

ESW Capital LLC
2018-10 - Current
  • Collaborated with outside departments to implement system-wide improvements.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Team Leader

The Office Gurus
2014-01 - 2017-11
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.

Quality Team Leader

Transactel El Salvador
2009-04 - 2010-05
  • Improved quality processes for increased efficiency and effectiveness.
  • Managed and archived quality documentation and participated in internal and external quality audits.
  • Collaborated with contract representatives and oversaw quality control implementations and reporting.

Work History

No Degree Accounting And Business Management

Universidad De El Salvador
2008-01 - 2010-12

No Degree Industrial Engineering

Universidad Jose Simeon Cañas
2006-01 - 2010-12

Education

Skills

    Technical Writing

Quality assurance

Technical Support

Technical issues analysis

Customer service expert

Languages

Spanish

English

Support Engineer - ESW Capital LLC
2018-10 - Current
Team Leader - The Office Gurus
2014-01 - 2017-11
Quality Team Leader - Transactel El Salvador
2009-04 - 2010-05
Universidad De El Salvador - No Degree, Accounting And Business Management
2008-01 - 2010-12
Universidad Jose Simeon Cañas - No Degree, Industrial Engineering
2006-01 - 2010-12

Timeline