Summary
Overview
Work History
Education
Skills
Timeline

JOSHUA HICKS

Lead Bartender
Austin

Summary

Talented leader offering over 20 years of experience in customer service industries. Motivates employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.

Overview

19
19
years of professional experience

Lead Bartender/Chef

Marriott International - Renaissance Hotel
2017-10 - Current
  • Decreased bar costs over 30% during the past year while increasing sales 15% over past year
  • Provided technical support and consulted with management for implementation of new inventory systems
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.

Operations Manager

Chuys
2016-11 - 2017-12
  • Responsible for growth and development of togo operations - created continual 10% growth month to month while maintaining highest retention rate in the restaurant
  • Created and implemented systems for maintaining the lowest food costs in the region while serving as kitchen manager through minimizing waste and maximizing productivity
  • Developed programs for instilling corporate culture in staff leading to better retention, better service, and higher quality products.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 10 member management team with related direct reports.

Assistant General Manager

Golden Nugget
2014-09 - 2016-02
  • Developed and implemented standard operating procedures for five star in room dining, quick service restaurant, and a casual dining restaurant
  • Developed and promoted current management staff and managerial candidates
  • Responsible for monitoring and auditing month-to-month financials
  • Engaged team members and improved performance by delivering daily updates and conducting monthly meetings to obtain feedback and convey new policies.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.

Front Manager

Landry’s Inc, Saltgrass Steakhouse
2003-01 - 2014-01
  • Responsible for staff development through integrated training and incentive programs -Managed day-to-day operations of casual dining restaurant.
  • Implemented systems for more accurate inventory checks and balances.

Founder

CFO – Green Brothers Sustainable Solutions
2010-01 - 2012-01
  • Provided cost-benefit analysis for projects and purchasing
  • Managed and maintained logistical framework for the company
  • Responsible for all bookkeeping and fiscal responsibility
  • Created and managed quarterly business financial analysis
  • Developed key operational initiatives to drive and maintain substantial business growth
  • Investigated and addressed business development challenges to proactively mitigate problems
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities

Work History

90 Credit Hours - Philosophy

Southwestern University
  • Majored in Philosophy
  • Minored in Biology
  • Received Presidential Scholarship
  • Member of Kappa Sigma Fraternity
  • Elected President of Kappa Sigma Fraternity in 2007

Associates of Applied Science - Information Technology

ITT Technical Institute
  • Graduated summa cum laude
  • Graduated with 4.0 GPA
  • Dean's List all trimesters

High School Diploma

Cameron ‘Yoe’ High School
  • Graduated Salutatorian
  • Member of National Honor Society

Education

Skills

Auditing
Bookkeeping
Financial analysis
Inventory

Managerial

Quality Control

Staff development
Technical support
Lead Bartender/Chef - Marriott International - Renaissance Hotel
2017-10 - Current
Operations Manager - Chuys
2016-11 - 2017-12
Assistant General Manager - Golden Nugget
2014-09 - 2016-02
Founder - CFO – Green Brothers Sustainable Solutions
2010-01 - 2012-01
Front Manager - Landry’s Inc, Saltgrass Steakhouse
2003-01 - 2014-01
Cameron ‘Yoe’ High School - High School Diploma,
-
ITT Technical Institute - Associates of Applied Science, Information Technology
-
Southwestern University - 90 Credit Hours, Philosophy
-

Timeline

JOSHUA HICKSLead Bartender