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Associate Principal Engineer

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Proven technical leader within the Salesforce ecosystem, adept at leading multiple teams across continents, delivering transformative sales systems and innovative solutions. Experienced in Salesforce CPQ, Billing, Sales Cloud, and integrating complex solutions with SSO, Boomi, and Oracle.

Forward-thinking Salesforce PM/Delivery Manager with 17.5 years of IT experience (including 5 years of US onsite experience and based out of Ontario, Canada since 2021 ) with expertise in Salesforce Administration, Salesforce Sales Cloud, Salesforce CPQ, PeopleSoft CRM, PeopleSoft Application Administration, PeopleSoft Application Upgrade, Project management, Delivery management and Agile/Scrum methodology. Experienced in databases including Oracle, SQL server, DB2 and Operating systems including AIX, HP-UX, Red Hat Linux, Ubuntu, Zorin OS, Mac OS, Windows Server. Obtained several certifications including PMP, PSM, CSM,CSPO, SAFe Agilist, OCA, SSGB and Salesforce certified Application Architect .Adept at managing teams of 40+ employees around the world to accomplish challenging objectives. Imparts clear vision to guide cohesive, high-performing teams.
About a decade of project management experience with proven success at directing change management initiatives requiring fast-paced execution. Offers strong analytical, planning and organizational skills to manage competing demands. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Results-driven and goal-oriented sales and strategy professional with 10+ years of experience driving revenue growth and customer acquisition. Proven ability to develop and execute comprehensive sales strategies, leveraging innovative technology solutions to maximize sales efficiency. Expertise in CRM (Salesforce), sales automation tools, and sales enablement platforms to optimize customer engagement and expand market reach. Adept at identifying new business opportunities, building strong client relationships, and driving sustainable growth.

• Dynamic Senior Leader with a proven track record at GRAB, leading a 80+ member Salesforce team to achieve over $10M in revenue growth. Expert in financial management and stakeholder engagement, driving a 500% workforce expansion while optimizing resource utilization and enhancing client relationships through strategic planning and effective vendor management.
• Results-driven professional with 21 years of extensive experience in leadership and program management, excelling in delivery management and project management. Proven track record of enhancing operational efficiency through effective business process management and solution assessment. Expertise in stakeholder management, vendor management, and IT service management has consistently led to successful project outcomes and client satisfaction. Committed to leveraging comprehensive skills in consultation and product management to drive strategic initiatives and foster organizational growth.
• Extensive expertise in delivering comprehensive business solutions on the Salesforce/Force.com platform. Proven track record of optimizing processes, enhancing user engagement, and driving organizational growth.
• Strong analytical skills, paired with a commitment to continuous improvement, aim to leverage innovative strategies for client success.
• Extensive experience in the sales and pre-sales process, excelling in lead qualification and proposal development for RFPs/RFQs. Renowned for delivering innovative, customer-centric solutions that enhance project success rates. Core competencies include strategic communication, solution selling, and stakeholder engagement. Aiming to leverage expertise to drive growth and optimize client satisfaction in future roles.
• Over 12 years of expertise in implementing Salesforce solutions for enterprise and SMB clients across Sales Cloud, Service Cloud, Community Cloud, and Marketing Cloud/Pardot. Proven track record of optimizing program execution to enhance customer engagement, and drive revenue growth. Core competencies include strategic planning, project management, and cross-functional collaboration. Committed to leveraging technology to achieve organizational goals, and improve client outcomes.
• Dynamic professional with over 10 years of global experience in managing customer accounts and delivering impactful business solutions across APAC, Asia, and the USA. Proven track record in overseeing projects ranging from US$100K to over US$10M, effectively engaging with SMBs and enterprises worldwide. Core competencies include project management, stakeholder engagement, and strategic planning. Aiming to leverage expertise to drive innovative growth initiatives in a challenging environment.

Joseph Gillick

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Senior Manager, Salesforce Engineer

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Bachelor of Arts - Music

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