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Summary
Overview
Work History
Education
Skills
Timeline

Jonathan Torres

Concierge
New York
Summary

Intelligent industry professional with exceptional interpersonal skills. Both dynamic and personable focused on bottom-line profitability by satisfying customer need and business targets through skilled promotions.

Overview
8
8
years of post-secondary education
7
7
years of professional experience
Work History

Residential Concierge

MetroLoft
2018-12 - Current
  • Answering phone calls professionally and assisting callers with directions or instructions.
  • Serve as a liaison between management and residents.
  • Maintain strong interpersonal skills as well as a professional and positive standards.
  • Monitored all company inventory to ensure stock levels and databases were updated.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.

Doorman

Lower East Side Service Center/ Sucasa
2014-05 - 2018-10
  • Maintained safety and control of facility/residents.
  • Gave every staff member and resident due respect and support.
  • Built and maintained effective relationships with peers and upper management.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
Education

Associate of Arts Liberal Arts

Kingshorough Community College Of The City University Of New York
2015-08 - 2019-08

High School Diploma

East Side Community High School
2006-09 - 2010-07
Skills

Telephone etiquette

Network development

Customer Relations

Customer service

Interpersonal communication skills

Client Service

Timeline

Residential Concierge

MetroLoft
2018-12 - Current

Associate of Arts Liberal Arts

Kingshorough Community College Of The City University Of New York
2015-08 - 2019-08

Doorman

Lower East Side Service Center/ Sucasa
2014-05 - 2018-10

High School Diploma

East Side Community High School
2006-09 - 2010-07