Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Languages
Work Availability
Interests
Affiliations
Timeline
JOHN PAUL RAYMUND CHUA

JOHN PAUL RAYMUND CHUA

Photo & Video Manager
Seoul

Summary

Experienced Photo & Video Manager with over 10 years of experience in cruise industry. Excellent reputation for resolving problems, improving customer satisfaction, employee motivation and driving overall operational improvements. Consistently increased sales revenue and invigorate team. Motivated to learn, grow and excel as a leader with Hyatt.

Overview

4
4
Languages
9
9
years of post-secondary education
16
16
years of professional experience

Photo & Video Manager

Princess Cruises Ltd
2018-06 - Current
  • Lead and manage Photo & Video department in achieving sales target whilst providing guests great experience.
  • Deliver high quality photographs to the guests.
  • General administration.
  • Inventory management.
  • Guest satisfaction.
  • Event and staff scheduling.
  • Training and staff motivation.
  • Attending loyalty membership parties hosted by the ship and Captain.
  • Communicate to shore side and onboard management.

Business Owner

Le Miel Cafe
2014-12 - Current
  • Reduced personnel turnover and promoted employee development by recruiting team-oriented candidates and implementing new training practices.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Reconciled daily sales, returns and financial reports with POS.
  • Increased customer satisfaction through high quality products

Business Manager

Image Photo Services
2010-05 - 2014-08
  • Managed day-to-day business operations, including Image quality, sales, staffing, marketing and training.
  • Leads photo departments transition to Asia by consistently seeking methods to improve profitability through cost containment, efficiency improvements and revenue generation.
  • Photographed high-quality images for onboard events.
  • Photographed high-quality images for weddings.
  • Selected and set up appropriate props, backdrops and lighting.
  • Experimented with different lighting effects and backdrops to deliver unique images.
  • Inspected proofs to verify quality of prints and need for adjusting and retouching.
  • Archived photographs on computers and servers.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning for the Asian Market.
  • Managed supply and equipment inventory for business according to forecasts and needs.
  • Increased revenue and supported sales activities while building and maintaining consistent relationships and management practices with employees.
  • Led ships to successful Asia product launch and growth by developing initial product roadmap and go-to-market strategy.
  • Spearheaded overhaul of company best practices for Asia, leading to significantly increased staff retention rates, increased sales revenue and guests satisfaction.

Assistant Manager Sales

Image Photo Services
2009-10 - 2010-05
  • Completed photo gallery opening and closing procedures, including counting drawers and managing security.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Monitored guests buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Demonstrated exemplary customer service by engaging guests on sales floor.
  • Trained new photographers in successful sales and performance strategies.
  • Held weekly meetings with Business Manager to identify techniques to overcome sales obstacles.

Senior Photographer

Image Photo Services
2007-06 - 2009-08
  • Photographed high-quality images for onboard events.
  • Photographed high-quality images for weddings.
  • Selected and set up appropriate props, backdrops and lighting.
  • Inspected proofs to verify quality of prints and need for adjusting and retouching.
  • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize saleability.
  • Archived photographs on computers and servers.
  • Adjusted, modified and networked photos using digital and computer manipulative applications.
  • Experimented with different lighting effects to deliver unique images utilized on websites, prints and promotional items.

Barista

Starbucks Coffee
2006-04 - 2007-06
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Elevated customer loyalty by using strong communication and abilities to resolve customer problems.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Educated staff by sharing knowledge and expertise of coffees, teas and merchandise.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

Work History

No Degree - AB-Multimedia Arts

De La Salle College Of St. Benilde
2002-06 - 2007-05
  • Elected to Finance Manager for [Media Max Organization in 2005-2007.
  • Varsity of rowing team
  • Undergraduate / Lacking 1 subject

High School Diploma

Philippine Sun Yat Sen High School
1998-06 - 2002-03
  • Graduated with Honors in both English and Chinese
  • Elected captain of basketball varsity team.
  • Coached elementary basketball varsity team.

Education

Skills

    Photography

Photo editing and retouching

Sales and marketing

Business administration

Verbal and written communication

MS Office

Relationship development

Team management

Staff Management

Accomplishments

    I was chosen to lead the photo department from the strategy planning and implementation for the transition of Royal Caribbean to the Asian market.

    Assigned to a ship with under -$200,000 in revenue and recovered 99% during my contract of 10 months.

    90% of staff who worked with me are now assistant managers and managers in their own right.

Software

Microsoft Office

Lotus Notes

Adobe Photoshop

Languages

English

Mandarin

Fookien

Korean

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Interested in learning and trying new things

Affiliations

Member - Junior Chambers International

Photo & Video Manager - Princess Cruises Ltd
2018-06 - Current
Business Owner - Le Miel Cafe
2014-12 - Current
Business Manager - Image Photo Services
2010-05 - 2014-08
Assistant Manager Sales - Image Photo Services
2009-10 - 2010-05
Senior Photographer - Image Photo Services
2007-06 - 2009-08
Barista - Starbucks Coffee
2006-04 - 2007-06
De La Salle College Of St. Benilde - No Degree, AB-Multimedia Arts
2002-06 - 2007-05
Philippine Sun Yat Sen High School - High School Diploma,
1998-06 - 2002-03

Timeline

JOHN PAUL RAYMUND CHUAPhoto & Video Manager