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Summary
Overview
Skills
Work History
Education
Certification
Software
Interests
JOHNNY BORBONE

JOHNNY BORBONE

PRODUCT STRATEGY | CUSTOMER SUCCESS
Saint Augustine
Summary

Experienced Customer Success professional bringing 10 years of quality performance in product strategy and client relationship supervisory roles. Proven skill in managing product pipelines, commercializing go-to-market processes, and fostering both new and existing client relationships.

Overview
10
10
years of professional experience
Skills

Enterprise level client relationship development

Cross-functional management of product lifecycle

Inter-department collaboration

Work History

Commercialization and Strategy Lead, Product

FreeWheel, A Comcast Company
2020-01 - Current
  • Drive commercial strategy for FreeWheel’s developing suite of linear / digital unification solutions.
  • Analyze client value proposition through financial models to develop pricing construct recommendations.
  • Work within a cross functional team including Product Management, Client Services, and Engineering to define timelines & requirements for commercial launch.
  • Manage client pipeline, including driving client engagement strategy and individual meetings to ensure success in market.

Customer Success, Product Management

FreeWheel, A Comcast Company
2017-10 - 2019-12
  • Ensure that FreeWheel’s Product Roadmap properly reflects the top priorities of our customers and aligns with our business goals and strategies.
  • Align with Revenue Team leadership to ensure that FreeWheel’s customers feel as though our product is leading the market and driving their businesses forward.

Senior Account Manager, Revenue Management

FreeWheel, A Comcast Company
2016-06 - 2017-10
  • Own and manage the ongoing communication, contact, and relationship with the user-level stakeholders of the FreeWheel platform.
  • Facilitate all tactical workstreams with a client across several internal teams and client services engagements.

Senior Project Manager, Client Services

FreeWheel, A Comcast Company
2014-04 - 2016-06
  • Manage a portfolio of ongoing Enterprise-level client programs ranging from initial project scoping through to completion of a major technology installation.
  • Provide customer input represented in both technical and business terms with descriptive requirements to ensure the value of each program is realized.

Campaign Manager

Undertone
2011-05 - 2013-04
  • Responsible for working with Client Services, Inventory Management, and Sales Planning teams during the pre and post-sale processes to ensure that campaigns will launch and run smoothly in order to meet client goals.
Education

Bachelor of Arts Computer Science & Robotic Engineering

Connecticut College
2008-08 - 2011-12

PMC Level II Pragmatic Marketing

Pragmatic Institute
2020-04 - 2020-11
Certification

Pragmatic Marketing Institute: Level 2

Software

Jira

Zendesk

Microsoft Office Suite (Powerpoint, Excel, Word)

Salesforce

Uservoice

Interests

Owner/Founder – Borbone Wavecraft (www.borbonewavecraft.com)

National Championship Competitor – USSA Slopestyle Snowboarding