Administrative support
Jessica Castro
Medical Assistant
East Hartford
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Strong ability to multitask and prioritize workloads with little or no supervision. Detail oriented professional looking to bring medical background and team building skills to deadline-driven environment.
Overview
1
1
Language
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Office Manager
Select Orthopedics, LLC.
2018-05 - Current
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using [Software] and [Software].
- Performed billing, collection and reporting functions for office generating over $[Number] annually.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Handled all incoming business and client requests for information.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Transcribed dictated files and video recordings.
- Received, screened and routed incoming calls.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Solved problems timely and effectively, ensuring customer satisfaction.
Medical Assistant
Select Orthopedics
2007-09 - 2018-05
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Maintained detailed records of test results by entering data and patient information into computer.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Obtained client medical history, including medication information, symptoms and allergies.
- Submitted prescriptions to pharmacy via phone, fax or web.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Obtained pre- and post-treatment vital signs and weight.
- Assisted physicians in follow-through of care.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
- Medical Assisting
Fox Institute Of Business
2006-09 - 2007-08
- Medical Billing And Coding
American Institute
2019-03 - 2020-05
Skills
Documentation expertise
Workflow planning
Office administration
Database administration
Clear oral/written communication
Credit and collections
Organizational skills
Excellent multi-tasking ability
Office management
Staff Management
Scheduling
Clerical support
Software
Kareo Engage, Kareo Billing, WebPT, Advantx
Languages
Spanish
Timeline
- Medical Billing And Coding
American Institute
2019-03 - 2020-05
Office Manager
Select Orthopedics, LLC.
2018-05 - Current
Medical Assistant
Select Orthopedics
2007-09 - 2018-05
- Medical Assisting
Fox Institute Of Business
2006-09 - 2007-08