Customer service skills
Jessica Alvarez
Santa Ana
Summary
Experienced Recreational Leader familiar with community events and leading City camps. Energetic with a history of promoting positivity. Work effectively within teams to develop creative ideas and solutions to complex issues that may arise. Ready to bring my experience in a fun and challenging new role to help the city thrive.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Recreation Leader
City Of Aliso Viejo
2019-06 - Current
- Developed positive and productive relationships with kids, parents and staff.
- Participated with and egaged participants in recreational activities and team-building exercises.
- Assisted the coordinator with scheduling events in recreation facilities and monitored facility conditions.
- Supervised and assigned roles to volunteer groups.
- Created promotional media for city events and classes.
- Customer service, answering phone calls both greeting and assisting those who came into the office.
Childcare Provider
Florencio Hernandez
2019-10 - 2020-02
- Kept all areas neat, clean and properly sanitized.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Helped with school work and other school related activities.
- Transported children from school to their home.
- Used positive discipline to reinforce manners.
- Monitored children to create a safe environment.
Volunteer
Calpirg
2016-09 - 2019-06
- Spoke with Dean of UCR to communicate students' needs.
- Gathered signatures to make textbooks more accessible, now all Professors must put a minimum of 4 copies of their required reading in the library.
- Canvassing and speaking to students to make the organizations' message known to others.
- Assisted in creating social events to gain new volunteers.
Receptionist
Eye Physicians Of Long Beach
2015-06 - 2018-09
- Greeted and checked-in patients before their appointments in professionally and friendly manner.
- Organized patient records.
- Experience with billing and recording of transactions both debit/credit and cash.
- Ability to handle stressful situations with patients.
- Filed sensitive and confidential information safely as instructed by employer's guidelines.
- Multi-tasked between busy phone line and patients directly at the practice.
- Managed incoming calls on phone system and directed to departments based on customer needs.
Education
Master of Arts - Political Science
University Of California, Riverside
2015-08 - 2019-06
Skills
Safety standards implementation
Activity Planning
Supervision
Problem resolution
MS Office
CPR Certified
Bilingual
Judgement and decision making
Timeline
Childcare Provider
Florencio Hernandez
2019-10 - 2020-02
Recreation Leader
City Of Aliso Viejo
2019-06 - Current
Volunteer
Calpirg
2016-09 - 2019-06
Master of Arts - Political Science
University Of California, Riverside
2015-08 - 2019-06
Receptionist
Eye Physicians Of Long Beach
2015-06 - 2018-09