Risk management
Jerom Isunju
Safety Officer
Kampala
Summary
Communicative Public Safety Officer gifted at empowering, guiding and influencing others to maintain law and order. Excellent problem-solving and multitasking abilities. Highly dedicated individual exhibiting the highest degree of professionalism. Patient Public Safety Officer bringing 2 years of performance in public safety roles. Experience working closely with local and state authorities. Recognized for maintaining peaceful environment and providing efficient first aid. Sound knowledge of crime and fire prevention techniques.
Overview
2
2
Languages
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Safety Officer
Crew Cleaning Company
2020-11 - Current
Customer Service Representative
Mowasalat
2017-04 - 2019-08
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Managed customer relations and customer service through daily communication and interaction.
- Welcomed guests to establishment and maintained pleasant, friendly and professional demeanor at all times.
- Displayed integrity, honesty and knowledge that promoted culture, values and mission of company.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Loss Prevention Officer
Acacia Mall
2015-06 - 2016-12
- Provided meaningful solutions by garnering teams of risk management specialists to meet client needs.
- Maintained excellent attendance record, consistently arriving to work on time.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers.
Lifeguard
Jacaranda Health Club
2014-02 - 2015-03
- Observed recreational users to detect safety concerns and prevent ongoing violations.
- Monitored safety of all guests in and around swimming pool.
- Maintained rescue equipment in peak condition by conducting inspections and completing basic repairs.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
- Share tips with patrons on swimming techniques and strength training.
- Performed lifesaving measures, including CPR during incidents until paramedics arrived on scene.
Education
Associate of Science - NEBOSH IGC 123
Doha Industrial Safety Services
2018-07 - 2019-05
High School Diploma
St Peter's SSS Nsambya
2011-03 - 2012-11
Skills
Records/files maintenance
MS Office
Relationship development
Report preparation
Complaint resolution
Swim instruction
Public safety
First Aid and CPR
Pool operations
Strong communicator
Training and mentoring
Safety courses
Protective equipment
Problem resolution
Occupational health hazards
Occupational safety
Safety and compliance inspections
Languages
English
Arabic
Interests
Swimming
Making new friends
Saving lives
Timeline
Safety Officer
Crew Cleaning Company
2020-11 - Current
Associate of Science - NEBOSH IGC 123
Doha Industrial Safety Services
2018-07 - 2019-05
Customer Service Representative
Mowasalat
2017-04 - 2019-08
Loss Prevention Officer
Acacia Mall
2015-06 - 2016-12
Lifeguard
Jacaranda Health Club
2014-02 - 2015-03
High School Diploma
St Peter's SSS Nsambya
2011-03 - 2012-11
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux