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Summary
Overview
Work History
Education
Skills
Software
Hobbies
Work Availability
Certification
Timeline

Jennifer Wells

Customer Service
Colorado Springs

Summary

Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

In addicion, also a teacher with 15 years of experience delivering educational assistance and instruction to various levels of learners. Committed to providing students with necessary tools to achieve academic goals, instilling love of learning and cooperative teamwork. Adept in application of excellent communication and problem solving skills.

Overview

1
1
Certification
4
4
years of post-secondary education
4
4
years of professional experience

Customer Service With Home Depot

Arise Corporation
2020-07 - Current
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Educated customers on company systems, form completion, and access to services.
  • Entered customer interaction details in Customer Relations Management (CRM) to track requests, document problems and record solutions offered.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Processed over 10 debit and credit card and electronic check payments per hour with Jacada Software.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Lead Teacher

Primrose School of Springs Ranch
2019-03 - 2020-04
  • Planned and implemented different daily activities to enhance overall development and growth of every child.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Assessed babies and toddlers against established early childhood developmental milestones, preparing progress reports for each child.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Sought out training opportunities to enhance parent/teacher relationship management abilities and further boost satisfaction scores.

Captioncall Associate

CaptionCall LLC
2015-02 - 2015-11
  • A captioning agent transcribes a telephone conversation so the person with hearing loss can read what their caller is saying.
  • Skilled at dictation, spelling and very fast and accurate at typing.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Monitored database updates and verified for correctness.
  • Completed data entry tasks with accuracy and efficiency.
  • Verified accuracy of data before transcribing.

RAF Croughton, Child Care Coordinator

Contracted
2013-09 - 2014-06
  • Scheduled and confirmed appointments and meetings for the local church
  • Recruited, interviewed and hired volunteers to fill positions of various programs within the child care program
  • Developed monthly schedules and assignments for volunteer staff.
  • Managed volunteer calendar and verified coverage of key roles during volunteer unavailability.

Data Conversion Operator

United States Postal Service
2006-01 - 2007-01
  • Data conversion operators with the US Postal Service help to prepare mail and parcels for automated sorting. As the mail is passed through a postal processing center, data conversion operators input the handwritten or typed address information on the envelope into a sorting computer. This computer then spits out a bar code, which attaches to the mailed item to help speed automated sorting.
  • Utilized keypunch and electronic data entry machines from source documents to input source used by computer processing.

Work History

Teacher

Pikes Peak Community College
1991-01 - 1992-01
  • Dean's List 1991 - 1992

Teacher

University Of North Colorado
1990-08 - 1991-01
  • Coursework in communications, core classes and the teaching program

High School Diploma

Mitchell High School
1987-01 - 1989-05

Education

Skills

Attention to Detail
Customer Service Skills
Phone
Typing

Order fulfillment

Complaint resolution

Creative problem solving

Credit card processing

Software

CRM

Jacada

Hobbies

Hobbies include traveling, exploring areas of the world I have not been to, reading, hiking, horse back riding, singing and playing piano.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification

Certified CPR

2019-10
Customer Service With Home Depot - Arise Corporation
2020-07 - Current

Certified CPR

2019-10
Lead Teacher - Primrose School of Springs Ranch
2019-03 - 2020-04
Captioncall Associate - CaptionCall LLC
2015-02 - 2015-11
RAF Croughton, Child Care Coordinator - Contracted
2013-09 - 2014-06
Data Conversion Operator - United States Postal Service
2006-01 - 2007-01
Pikes Peak Community College - , Teacher
1991-01 - 1992-01
University Of North Colorado - , Teacher
1990-08 - 1991-01
Mitchell High School - High School Diploma,
1987-01 - 1989-05

Timeline