Jennifer Costa

Covington,WA

Summary

Results-driven professional known for exceptional communication and attention to detail. Experienced in leading training initiatives and managing client relationships in digital exhibit environments, contributing to enhanced operational protocols and customer satisfaction.

Overview

years of professional experience

Work History

Digital Exhibit Specialist

King County Superior Court Clerks office

Seattle, Washington

06.2021 - 05.2025

Implemented control measures to maintain the integrity of all digital exhibits, enhancing security.
Developed and executed procedural frameworks to ensure seamless adoption of new exhibit systems.
Led training initiatives and established operational protocols for the effective utilization of newly implemented exhibit systems.
Developed workflows to improve response times for client inquiries.
Managed project timelines to ensure timely completion of court-related tasks.
Resolved client issues by providing timely technical support.
Created reports to summarize case activities for management reviews.
Maintained accurate records to support legal proceedings and audits.
Trained new staff on best practices for document handling.
Participated in ongoing training and compliance activities.

Customer Service Supervisor

Byram Healthcare

Redmond, wa

06.2007 - 05.2015

Supervised daily operations and ensured adherence to company policies and procedures.
Trained staff on customer service best practices and conflict resolution techniques.
Monitored customer interactions for quality assurance and service excellence.
Resolved escalated customer issues by implementing effective problem-solving strategies.
Collaborated with management to develop training materials for new hires.
Assisted customers with product inquiries and resolving complaints promptly and professionally.
Answered phone calls and responded to questions and concerns.

Education

High School Diploma -

Interlake High School

Bellevue, WA

06-2000

Skills

Digital exhibit management
Training program leadership
Client relationship management
Attention to detail
Effective communication
Time management
Problem solving
Proficient in WORD and Excel

Technical troubleshooting
Quality assurance
Expert problem solving
Organizational skills
Reliability
Multitasking
Interpersonal communication

Timeline