Summary

Overview

Work History

Education

Skills

Websites

Certification

Timeline

Jayakrishnan Nair

Trivandrum

Summary

Accomplished senior professional with over 25 years of expertise in implementing and sustaining quality frameworks, information security management systems, governance and risk control frameworks, business continuity management systems, environmental management systems, and service management systems within the IT/ITES domain. Successfully leads comprehensive internal and external audits across these diverse domains, showcasing a track record of excellence and ensuring compliance. Thrives in dynamic and complex environments, consistently delivering exceptional results while driving excellence.

Overview

years of professional experience

years of post-secondary education

Certifications

Work History

Group Manager - Quality and Business Assurance

Allianz Technology India

3 2006 - Current

End-to-End Business Assurance: Spearheaded business assurance initiatives, leading to 10% improvement in compliance rates and 15% reduction in operational risks by implementing and sustaining industry best practices and standards.
Certifications & Compliance: Successfully led organization to achieve and maintain six critical certifications (CMMI, ISO 9001, ISO 27001, ISO 22301, ISO 20000, and ISO 14001), contributing to 100% compliance rate and enhancing client trust.
Audit Management: Directed management of over 400 audits annually, achieving 95% success rate in on time completion rate of internal and external audits, and reducing audit-related non-conformities by 10%.
Consulting & Support: Provided expert consulting support to Allianz entities globally, resulting in 30% increase in adoption of best practices and 40% improvement in certification readiness across regions.
Framework Development: Engineered and deployed robust frameworks, policies, and procedures, cutting audit cycle times by 25% and improving operational efficiency by 20%.
Risk Mitigation: Collaborated with cross-functional teams to identify and mitigate risks, leading to reduction in risk exposure and 20% increase in control effectiveness.
Continuous Improvement: Proactively identify areas for improvement, recommending and implementing corrective actions to elevate quality, security, and risk management practices.
Strategic Risk Assessments: Conduct comprehensive risk assessments and gap analysis, providing strategic recommendations to senior management for informed decision-making.
Stakeholder Engagement: Cultivated strong relationships with stakeholders, aligning audit objectives with organizational goals, leading to 97% stakeholder satisfaction rate and increase in audit effectiveness.
Training & Development: Led training and development programs to strengthen the capabilities of implementation and audit teams, ensuring adoption of best practices and consistently delivering high-quality audits.
Ensured compliance with industry regulations and company policies, mitigating risks associated with non-compliance issues.
Negotiated contracts with vendors and suppliers, securing favorable terms beneficial to the organization''s bottom line.

Project Lead

HCL Technologies

2 2004 - 3 2006

Oversaw Delivery and Quality Assurance for projects valued at over $ 1 million, achieving client satisfaction rate of 92%.
Developed comprehensive implementation plans in collaboration with Program Manager, incorporating ROI analysis, cost-benefit assessments, and risk management strategies.Conducted in-depth risk assessments to identify constraints and devise effective mitigation strategies.
Led team of 18 engineers in delivering design and engineering solutions, completing projects 7% ahead of schedule.
Collaborated closely with project teams to proactively identify and resolve issues, maintaining project momentum and quality.
Adapted project plans to accommodate 10% increase in project scope, maintaining adherence to budget and timeline.
Managed project execution across multiple projects, ensuring 100% compliance with contractual requirements and achieving zero non-conformities in audits.
Trained and mentored 5+ junior team members, improving their performance by 20% and contributing to overall project success.
Drove division-wide execution of quality management initiatives, resulting in improvement in process effectiveness, 15% reduction in costs, and increase in resource and process efficiency.
Ensured timely delivery of critical deliverables by closely monitoring progress against milestones and adjusting plans as necessary.
Enhanced client satisfaction by consistently delivering high-quality projects within budget and on schedule.
Developed comprehensive project plans that clearly outlined objectives, timelines, budgets, risks, and success metrics for all stakeholders.
Conducted post-project evaluations to identify lessons learned and opportunities for process enhancement.
Verified quality of deliverables and conformance to specifications before submitting to clients.
Recruited and oversaw personnel to achieve performance and quality targets.

Consultant

iGATE

06.2003 - 02.2004

Collaborated with cross-functional teams of business analysts, developers, and technical support professionals to define comprehensive list of requirements for new applications.
Partnered with project managers, developers, quality assurance teams, and customers to troubleshoot and resolve technical issues, ensuring seamless project progression.
Developed and tested troubleshooting methods, creating innovative solutions and documenting resolutions for inclusion in knowledge base, enhancing support team efficiency.
Coordinated with hardware and system engineering leads to gather and refine system requirements, ensuring alignment with project goals and technical specifications.
Communicated technical development stages and provided design support to businesses and stakeholders, fostering collaboration and ensuring on-time project execution.
Reviewed project specifications and designed technology solutions that met or exceeded client expectations, delivering high-quality outcomes.

System Analyst

HTC

04.1998 - 06.2003

Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall system performance.
Led design workshops with users to gather requirements and perform gap analysis, ensuring alignment between user needs and system capabilities.
Investigated and resolved system issues, improving functionality and enhancing usability for end-users.
Assessed, defined, and documented project scope, ensuring clarity and alignment with business objectives.
Resolved user issues by addressing or escalating problem tickets, ensuring timely and effective resolution of technical challenges.
Established technical specifications and coordinated with software programmers to ensure accurate and efficient production.

Education

MBA: Master of Business Administration -

University Of Madras – Chennai

Chennai

07.1995 - 10.1997

Bachelor of Science: Physics, Mathematics & Chemistry -

Mahatma Gandhi University – Kottayam

Kottayam

07.1992 - 06.1995

Skills

Information Security (ISO 27001)

Business Continuity Management (ISO 22301)

Quality (CMMI,ISO 9001, 20000, ITIL)

Metrics (KPI Dashboards, Objectives and Key Results(OKRs) & Score Cards)

Environmental Management Systems (ISO 14001)

Risk management and Governance

Process development and implementation

Program and Project Management

Agile (Scrum, LeSS, SAFe, Kanban)

Internal & External Audit Leadership