Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamila Creag

Seagoville,Texas

Summary

Results-focused professional prepared to excel in fostering client relationships and driving engagement strategies. Possesses valuable experience in managing comprehensive campaigns that enhance customer satisfaction and loyalty. Known for collaborative approach and adaptability in dynamic environments, with strong skills in strategic communication and project management.

Overview

14
14
years of professional experience

Work History

Engagement Specialist

AbleTo
New York, NY
07.2021 - Current
  • Engaged over 100 outbound calls daily to prospective participants identified through data analysis who may benefit from program offerings
  • Conducted outreach, explained program benefits, and successfully enrolled participants
  • Consistently exceeded production and quality control metrics, driving revenue growth
  • Successfully resolved phone and online inquiries including benefits check, scheduling, and technical support from members and providers
  • Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
  • Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.

AAdvantage Customer Service Representative

American Airlines
10.2011 - 06.2020
  • Take inbound calls, provide program benefits to members and maintain member accounts with accuracy and attention to detail
  • Receive monthly bonuses due to exceeding department goals on Citibank transfer percentage (increasing revenue for partners)
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Science - Education

Paul Quinn College
Dallas, TX
05.2005

Skills

  • Cross-functional coordination
  • Problem-solving
  • Customer service
  • Data entry
  • Internal communications
  • Technical issue troubleshooting
  • Information gathering and analysis
  • Product and service promotion
  • Teamwork and collaboration
  • Multitasking Abilities
  • Excellent communication
  • Active listening
  • Effective communication
  • Verbal and written communication

Timeline

Engagement Specialist

AbleTo
07.2021 - Current

AAdvantage Customer Service Representative

American Airlines
10.2011 - 06.2020

Bachelor of Science - Education

Paul Quinn College
Jamila Creag
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