Jamila Creag

Seagoville,Texas

Summary

Results-focused professional prepared to excel in fostering client relationships and driving engagement strategies. Possesses valuable experience in managing comprehensive campaigns that enhance customer satisfaction and loyalty. Known for collaborative approach and adaptability in dynamic environments, with strong skills in strategic communication and project management.

Overview

years of professional experience

Work History

Engagement Specialist

AbleTo

New York, NY

07.2021 - Current

Engaged over 100 outbound calls daily to prospective participants identified through data analysis who may benefit from program offerings
Conducted outreach, explained program benefits, and successfully enrolled participants
Consistently exceeded production and quality control metrics, driving revenue growth
Successfully resolved phone and online inquiries including benefits check, scheduling, and technical support from members and providers
Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.

AAdvantage Customer Service Representative

American Airlines

10.2011 - 06.2020

Take inbound calls, provide program benefits to members and maintain member accounts with accuracy and attention to detail
Receive monthly bonuses due to exceeding department goals on Citibank transfer percentage (increasing revenue for partners)
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Bachelor of Science - Education

Paul Quinn College

Dallas, TX

05.2005

Skills

Cross-functional coordination
Problem-solving
Customer service
Data entry
Internal communications
Technical issue troubleshooting
Information gathering and analysis

Product and service promotion
Teamwork and collaboration
Multitasking Abilities
Excellent communication
Active listening
Effective communication
Verbal and written communication

Timeline