Summary
Overview
Work History
Education
Skills
Software
Languages
reading and playing sports.
Timeline
Generic

Itumeleng Letsapo

Maseru

Summary

Working as a receptionist for Avani , i gained a set of skills including checking in and checking out guests and i got picked as an outstanding performer in communicating well with guests and answering the phone proficiently . Proven success in leadership, operational excellence and organizational development with keen understanding of elements of hospitality industry. Recognized for inspiring management team members to excel and encouraging creative work environment. I learned how to efficiently run a social media platform for a big organization which helped in creating awareness and also increasing sales for that particular organization. Networking became one of my forte's and it also helped increase revenue. i am very good with professional socializing.

Overview

1
1
Language
16
16
years of post-secondary education
4
4
years of professional experience

Work History

Leisure Park Attendent Intern

Boqate Leisure Park
2020-06 - 2020-09
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Friendly welcomed guests with a glass of water and snacks.
  • Answered to inquiries from guests and helped resolved problems or issues if any arisen.
  • Helped clean the park on some days by sweeping the guest area
  • Served food to visitors and drinks and helped them with whatever they needed.

Receptionist Intern

Avani Lesotho Hotel and Casino
2020-02 - 2020-06
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Scheduled and confirmed appointments and meetings for employees.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Resolved customer problems and complaints by referring them to my supervisor.
  • Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Events Promoter

FreeLancer
2019-01 - 2020-02
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
  • Created unified messaging of public relations efforts in conjunction with advertising campaigns by working closely with marketing peers.
  • Increased revenues and supported business goals by developing public relations strategies and campaigns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Sold tickets for events.

Model

Tgee Modeling Agency
2018-03 - 2020-01
  • Maintained readiness for all jobs by keeping up with proper self-care and effective stress management strategies.
  • Maintained high levels of professionalism in over seven shoots.
  • Attended a number designer meetings to determine guidelines for runway shows and presentations.
  • Attended a number of casting calls, fittings, shows and shoots over a year period.

Education

- Primary Level

Unity English Medium School
2004-01 - 2010-12

High School Diploma

Sefika High School
2011-01 - 2015-12

- Associate Degree in Tourism Management.

Limkokwing University Of Creative Technology
2016-08 - 2020-12

Skills

Internet marketing

Park supervision

Communication skills

Phone etiquette.

Computer skills

Promotional skills

Social media marketing and management skills

Software

Microsoft Office

Languages

English, Sesotho and French

reading and playing sports.

i enjoy reading books, from fiction books to books based on movies and also motivational books. i play basket ball and i was captain for my basket ball tem in high school for five years, where i obtained gold medals. i further joined the basket ball team in university and got a chance to travel to South Africa for competitions, where i also obtained a gold medal.

Timeline

Leisure Park Attendent Intern

Boqate Leisure Park
2020-06 - 2020-09

Receptionist Intern

Avani Lesotho Hotel and Casino
2020-02 - 2020-06

Events Promoter

FreeLancer
2019-01 - 2020-02

Model

Tgee Modeling Agency
2018-03 - 2020-01

- Associate Degree in Tourism Management.

Limkokwing University Of Creative Technology
2016-08 - 2020-12

High School Diploma

Sefika High School
2011-01 - 2015-12

- Primary Level

Unity English Medium School
2004-01 - 2010-12
Itumeleng Letsapo