Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
Languages
Quote
Timeline
Generic
Hope Hairrell

Hope Hairrell

Community Services Leader 1
Los Alamitos

Summary

Highly energetic, friendly and tireless Community Services Leader with over three years of successful experience in community services. Hardworking, reliable and punctual in taking on any task. Exceptional communication, organizational and multitasking abilities. Recognized consistently for performance excellence and contributions to success in program management. Clear understanding of program operations, budgeting, and development. Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Creative approach to problem solving and program development. Well-organized and resourceful with detail-oriented and conscientious approach. Demonstrated success in team leadership and building long-lasting relationships. Provided consistent successful interactions with the general public, program participants, community groups, staff, and supervisors. Passionate about positively impacting programs and helping participants by providing expert support. Bilingual fluency in English and Spanish. Motivated to learn and grow, always looking for ways to improve operations and personalize assistance.

Overview

2
2
Languages
3
3
years of post-secondary education
4
4
years of professional experience

Work History

Community Services Leader 1

City Of Laguna Hills
2016-07 - Current
  • Educated over 10 potential participants per day on available services and processes to engage in program.
  • Collaborated on 80% of program operations with other leaders and Community Services Superintendent, including offering feedback from participants and improvement recommendations.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Planned, organized, and delivered 80% of activities, programs, and special events for community of Laguna Hills.
  • Oversaw 100% of day-to-day programs, activities and classes.
  • Provided customer service for general public, program participants, and community groups.
  • Prepared paperwork and evaluations directly related to Community Services programs.
  • Performed budget management tasks such as optimizing program output within annual budget.

Education

Bachelor of Science - College of Letters And Science

University of California, Santa Barbara
2016-09 - 2019-12

Master of Science - Public Policy

University of California, Irvine
2020-10 - Current

Skills

Project management

Advanced problem solving

Budgeting

Strategic planning

Document oversight

Schedule Management

Daily operations oversight

Customer service

Interpersonal communications

Team leadership

Time Management

Program Promotion

Spanish Fluency

Project Organization

Community Relations

Ms Office

Accomplishments

  • Supervised team of three staff members.
  • Organized, developed, and budgeted the Summer Camp Program.
  • Collaborated with team of three in the development of the Playtime program.
  • Collaborated with team of eight in the development of the Fourth of July Celebration and Memorial Day race.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Software

Windows and MacOS

Microsoft Word

Microsoft Excel

Google Spreadsheets

PowerPoint

Slack

Zoom and Skype

Social media platforms

Writing

Wordpress

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

English

Spanish

Quote

Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill

Timeline

Master of Science - Public Policy

University of California, Irvine
2020-10 - Current

Bachelor of Science - College of Letters And Science

University of California, Santa Barbara
2016-09 - 2019-12

Community Services Leader 1

City Of Laguna Hills
2016-07 - Current
Hope HairrellCommunity Services Leader 1