Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Holly Fenn

Small Business Consultant,Harmony's Creative Creations,LLC @124 Ave H SE Winter Haven,Fl 33830
Winter Haven

Summary

Driven and passionate Account Executive with 15 years of experience and special interest in selling to small businesses with high potential for mutually-beneficial partnerships. Dedicated to developing long-term relationships with customers. Focused on building intimate knowledge of products and services as well as unique small-business needs. Knowledgeable and dedicated customer service professional with extensive experience in multipule industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
Certifications
5
5
years of post-secondary education
28
28
years of professional experience

Work History

Small Business Consultant

Holly Fenn
2018-03 - Current
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
  • Mastered and constantly improved in sales techniques, including prospecting, proposal, exceptions, closing, follow-up and upsell.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Certified Nursing Assistant

Palm Garden Health&Rehabilitation Center
2011-01 - 2018-03
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.

Daycare Owner/Operator

Holly's Helpings Daycare
2008-04 - 2010-12
  • Established and optimized program schedules to cover planned needs while capitalizing on opportunities to improve student learning.
  • Collaborated on strategies to enhance student learning and behavior alongside parents and teaching staff.

Customer Service Representative

Accent
2004-01 - 2008-02
  • Responded to customer requests for products, services and company information.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Sales Associate

Family Dollar Stores Inc.
2000-01 - 2008-02
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Sales Associate

The Back Porch
2000-02 - 2003-03
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.

Education

High School Diploma

Auburndale Senior High School
1998-08 - 2002-06

Certified Nursing Assistant - Nursing

Central CNA
2010-01 - 2010-07

Insurance Claims Adjuster - Insurance

Florida State College At Jacksonville
2019-04 - 2020-04

Skills

    Business operations

Project organization

Supervision

Operational improvement

Supporting personal needs

Recording vital signs

Certification

Certified Nurse Assistant (CNA)

2010-06

Insurance Claims Adjuster

2020-04

Small Business Owner

2018-01

Timeline

Insurance Claims Adjuster

2020-04

Insurance Claims Adjuster - Insurance

Florida State College At Jacksonville
2019-04 - 2020-04

Small Business Consultant

Holly Fenn
2018-03 - Current

Small Business Owner

2018-01

Certified Nursing Assistant

Palm Garden Health&Rehabilitation Center
2011-01 - 2018-03

Certified Nurse Assistant (CNA)

2010-06

Certified Nursing Assistant - Nursing

Central CNA
2010-01 - 2010-07

Daycare Owner/Operator

Holly's Helpings Daycare
2008-04 - 2010-12

Customer Service Representative

Accent
2004-01 - 2008-02

Sales Associate

The Back Porch
2000-02 - 2003-03

Sales Associate

Family Dollar Stores Inc.
2000-01 - 2008-02

High School Diploma

Auburndale Senior High School
1998-08 - 2002-06
Holly FennSmall Business Consultant,Harmony's Creative Creations,LLC @124 Ave H SE Winter Haven,Fl 33830