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Summary
Overview
Work History
Education
Skills
Additional Information
Timeline

Holadem Siladin

Student
Stafford
Summary

Enthusiastic computer science student who is eager to contribute to team success through hard work, attentive to detail with excellent organizational skills. Familiar understanding of C++ via Codeblocks and training in C. Motivated to learn, grow and excel in this field of study.

Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work History

Customer Sales Representative

CUTCO (Vector Marketing)
2020-04 - 2021-08
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Brought in more than $1,000 in new sales each month by leveraging successful sales techniques to build relationships and convert prospects into paying customers.
  • Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue.

Customer Service Representative Agent

Small Business Administration (Covid Relief)
2020-06 - 2020-11
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Educated customers on company systems, form completion, and access to services.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals 25%.
Education

No Degree Computer Science

Old Dominion University
2019-08 - Current

High School Diploma

Brooke Point High School
2015-09 - 2019-05
Skills

    Strategic Planning

Verbal and written communication

Flexible & Adaptable

Teamwork

Good listening skills

Excellent work ethic

Training & Development

Teambuilding

Psychological evaluation

Intelligence Gathering

Statistical Analysis

Project Coordination

Basic math

Detail-oriented

Project Management

Customer service

Additional Information

CUTCO (Vector Marketing)

20 hours/week

Team Member

Small Business Administration (Covid-19 Relief)

40 hours/week

Team Member

Timeline

Customer Service Representative Agent

Small Business Administration (Covid Relief)
2020-06 - 2020-11

Customer Sales Representative

CUTCO (Vector Marketing)
2020-04 - 2021-08

No Degree Computer Science

Old Dominion University
2019-08 - Current

High School Diploma

Brooke Point High School
2015-09 - 2019-05