Strategic Planning
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Holadem Siladin
Student
Stafford
Summary
Enthusiastic computer science student who is eager to contribute to team success through hard work, attentive to detail with excellent organizational skills. Familiar understanding of C++ via Codeblocks and training in C. Motivated to learn, grow and excel in this field of study.
Overview
5
5
years of post-secondary education
2
2
years of professional experience
Work History
Customer Sales Representative
CUTCO (Vector Marketing)
2020-04 - 2021-08
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Brought in more than $1,000 in new sales each month by leveraging successful sales techniques to build relationships and convert prospects into paying customers.
- Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue.
Customer Service Representative Agent
Small Business Administration (Covid Relief)
2020-06 - 2020-11
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Educated customers on company systems, form completion, and access to services.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals 25%.
Education
No Degree Computer Science
Old Dominion University
2019-08 - Current
High School Diploma
Brooke Point High School
2015-09 - 2019-05
Skills
Verbal and written communication
Flexible & Adaptable
Teamwork
Good listening skills
Excellent work ethic
Training & Development
Teambuilding
Psychological evaluation
Intelligence Gathering
Statistical Analysis
Project Coordination
Basic math
Detail-oriented
Project Management
Customer service
Additional Information
CUTCO (Vector Marketing)
20 hours/week
Team Member
Small Business Administration (Covid-19 Relief)
40 hours/week
Team Member
Timeline
Customer Service Representative Agent
Small Business Administration (Covid Relief)
2020-06 - 2020-11
Customer Sales Representative
CUTCO (Vector Marketing)
2020-04 - 2021-08
No Degree Computer Science
Old Dominion University
2019-08 - Current
High School Diploma
Brooke Point High School
2015-09 - 2019-05