Summary

Overview

Work History

Education

Skills

Timeline

Herbert Ned III

Arlington,TX

Summary

Experienced customer service professional with a solid background in providing phone support and interacting with clients. Recognized for reliability and quick adaptability in fast-paced, ever-changing environments, consistently ensuring customer satisfaction. Highly regarded for effective communication skills and a collaborative approach that has proven instrumental in achieving team goals.

Overview

years of professional experience

Work History

Customer Service Delivery Driver

Kroger Fulfillment Center

Dallas, TX

09.2024 - Current

Delivered packages to customer doorsteps and business offices.
Completed on-time deliveries by choosing best and most efficient routes.
Drove truck in urban and rural areas to expertly make high volume of deliveries.
Documented mileage, deliveries, pickups, customer issues and damages.
Loaded and unloaded various delivery vehicles with correct order and balancing.
Determined quickest and safest routes for delivery by using effective planning and organizational skills.
Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
Supported positive customer experience by resolving delivery issues promptly and effectively.
Maintained clean and safe vehicle, contributing to positive image of company.
Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

Usher/Ticket Taker/Lead Guest Service Representative

Live Nation

Irving, TX

01.2024 - 12.2024

Greeted customers with smile and provided friendly, knowledgeable service.
Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
Directed ticket holders to seats and facility locations.
Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Worked with other staff members to facilitate smooth flow of operations.
Maintained high level of professionalism and discretion when dealing with guests.
Created welcoming and comfortable environment for guests.
Handled customer complaints to satisfy and retain guests.
Actively participated in team meetings, sharing ideas for process improvements that led to enhanced operational efficiency within the department.
Handled high-pressure situations with professionalism, ensuring seamless operations during peak periods.
Sold admission, processed payments, and issued tickets.
Provided customer service by selling tickets and merchandise, answering questions, and distributing programs.

Vehicle Service Attended

Hertz Rental

Dallas, TX

02.2024 - 09.2024

Promoted sustainability within the workplace through responsible waste disposal practices during vehicle servicing activities.
Expedited vehicle turnaround times by prioritizing urgent requests from both internal departments and external clients.
Documented all work performed on vehicles and added to company system for reference.
Monitored and maintained organized work space, confirming efficient operations.
Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
Confirmed excellent customer service by quickly resolving customer concerns.
Responded to customer requests efficiently and with knowledgeable assistance.
Strengthened company-client relations through professional communication skills when interacting with customers during drop-off or pick-up procedures.
Contributed to revenue growth by consistently meeting daily targets for number of vehicles serviced per shift.
Improved customer satisfaction by ensuring timely and thorough vehicle cleaning and maintenance.
Contributed to a safe driving environment by performing regular inspections of tire pressure, fluid levels, and overall vehicle functionality.

Warehouse Picker Order Selector

Keurig Dr. Pepper

Irving, Texas

01.2023 - 12.2023

Used scanners to quickly locate and track items in warehouse.
Collaborated with team members to achieve daily pick and pack goals.
Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
Operated pallet jacks to safely transport goods from warehouse to shipping area.
Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.
Picked and packed order items.
Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

General Warehouse Associate

Walgreens Distribution Center

Waxahachie, TX

08.2021 - 11.2022

Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Loaded, unloaded, and moved material to and from storage and production areas.
Operated RF scanners to track merchandise and verify contents of containers.
Prepared orders for shipment through careful packaging, labeling, and documentation, resulting in minimal returns due to errors or damages.
Exceeded daily productivity goals through efficient task completion and strong time management skills.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Safely operated various warehouse equipment, including forklifts, pallet jacks, and hand trucks, to move products efficiently.
Performed inventory control, such as counting, and stocking merchandise.
Sorted and delivered materials to different work areas and staff.

Sortation Center Associate ( Remote)

Amazon DAL9

Wilmer, Texas

09.2021 - 02.2022

Reinforced travel and mobility skills for students developing greater independence.
Maintained high levels of confidentiality when handling sensitive client information or financial transactions data.
Coordinated shipping and receiving tasks efficiently, minimizing delays in order fulfillment processes.
Maintained a clean and organized workspace, contributing to a positive work environment for all staff members.
Provided exceptional customer service, addressing concerns promptly and professionally.

Fulfillment Specialist

Chewy Fulfillment Center DFW1

Dallas, Texas

03.2021 - 07.2021

Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
Provided exceptional customer service to internal and external customers.
Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to shipments.
Reduced shipping errors by thoroughly checking order details against inventory records prior to dispatch.
Maximized customer retention rates through reliable fulfillment strategies that consistently met or exceeded expectations on delivery timelines.

Seasonal Material Handler

Kohl’s eFulfillment Center

DeSoto, Texas

10.2020 - 01.2021

Receive and process merchandise, including picking, pack
Transported inventory items to appropriate locations.
Packed items into appropriate containers for shipment.
Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
Used hand-held scanners and physical logs to accurately track item movements.
Performed cycle counts and inventory control to accurately track product levels.
Expedited order fulfillment by accurately picking, packing, and shipping products to customers.