Heidi Chapman

South Carolina

Summary

Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

years of professional experience

Work History

Vendor Analyst III

TD Bank, N.A

09.2022 - 03.2024

Enhanced vendor relationships through collaboration with cross-functional teams.
Managed documentation and reporting for vendor performance evaluations.
Conducted regular reviews of supplier information to ensure accuracy.
Collaborated with stakeholders to evaluate processes, procedures, and vendors.
Analyzed supplier contracts for compliance with company policies.
Monitored vendor performance metrics to identify improvement opportunities.
Created a centralized repository for vendor contracts and related documents.
Verified vendor invoices against contract terms to confirm accuracy, resolve discrepancies, and ensure compliance before routing payments for approval.

Loss Mitigation II

TD Bank, N.A

04.2020 - 09.2022

Conducted monthly vendor meetings to assess performance metrics and address escalations.
Monitored external collection agencies for compliance with standards and collection practices.
Collaborated with cross-functional stakeholders to resolve financial discrepancies effectively.
Prepared and analyzed monthly recovery reports to track collections and ensure contractual compliance.
Trained and mentored new staff to improve departmental productivity and quality.
Identified customer needs swiftly, ensuring prompt responses.
Coordinated with teams across functions to achieve organizational objectives.

Banking Specialist II

TD Bank, N.A

03.2018 - 04.2020

Processed high-volume financial transactions, ensuring compliance with policies and regulations.
Conducted thorough account reconciliations to identify discrepancies and reduce errors.
Resolved customer inquiries by researching account histories and correcting data errors.
Performed compliance checks to uphold adherence to banking regulations.
Maintained accurate records of client interactions and transaction details for auditing.
Educated customers on product offerings and available services to improve understanding.
Collaborated with team members to enhance service delivery standards across departments.
Investigated discrepancies in customer accounts through detailed analysis for resolution.

Education

Supply Chain Management -

Greenville Technical College, Greenville

08-2027

Ongoing

Enterprise Resource Planning Certification -

Greenville Technical College, Greenville

08-2026

Ongoing

Skills

Data Analysis & Management
Compliance
Stakeholder Engagement
Operational Efficiency
Risk Assessment
Process Optimization

Audits & Reports Generation
Oracle Dashboard
SAP
Excel
Data-driven Insights

Affiliations

Passionate diver who loves exploring the world's unspoiled oceans. Known in the family for my world-class chocolate flan. Avid traveler with a special love for visiting national parks.

Accomplishments

CEO Leadership Award at TD Bank

Timeline

Vendor Analyst III - TD Bank, N.A

09.2022 - 03.2024

Loss Mitigation II - TD Bank, N.A

04.2020 - 09.2022

Banking Specialist II - TD Bank, N.A

03.2018 - 04.2020

Greenville Technical College - Supply Chain Management,

Greenville Technical College - Enterprise Resource Planning Certification,

Languages

English, Fluency
Spanish, Fluency