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Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Languages
Hobbies
Timeline

Heena Shaikh

Content Writer (SME)
Noida
Summary

Personable Customer Service professional offering over 4 years of experience resolving account and service concerns for education field(students) customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview
5
5
Languages
3
3
years of post-secondary education
5
5
years of professional experience
Work History

Content Writer

Gradestack Learning Pvt. Ltd.
2019-09 - Current
  • Provide questions and assignment which assigned for physics sub for K-12, NEET and JEE aspirant
  • Evaluated project requirements and content standards for each project in order to produce copy in line with creative structure.
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.

Admissions Counselor

Konale Coaching Classes
2018-01 - 2019-07
  • Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
  • Reviewed admissions applications and evaluated student credentials.
  • Coordinated follow up and student outreach to monitor academic progress for at-risk students.
  • Provided comprehensive support services encompassing career and personal goals of student.
  • Met institutes deadlines while applying result-driven and goal-oriented methodology to admission procedures.
  • Answered student inquiries and resolved problems related to curriculum and course prerequisites.
  • Maintained student database and electronic records for each student contact.
  • Organized, detailed and excellent track record of working well under pressure to meet deadlines.
  • Managed over 500 customer calls per day.

Accountant

Konale IIT & JEE Centre
2018-01 - 2019-07
  • Set up and improved accounting systems and processes to meet business needs and maximize effectiveness of operations.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and all types of cash and banking reconciliations.
  • Monitored 5-employee team while handling day-to-day accounting processes and financial accuracy.
  • Accurately documented all cash, credit, fixed assets, accrued expenses and line of credit transactions.
  • Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.

Education Counselor

Shambhavi's Medical & IIT Institute
2017-05 - 2018-01

Counseled students and their parents about institutes course information and guided them to choose best suitable course for them and confirmed their admission in institute.

  • Preserved student academic files and monitored student progress and achievements using ms-excel and embibe software.
  • Preserved student fees payment record and took follow up of over 30 students per day for next fees instalment using ms-excel and embibe software.
  • Organized, detailed and excellent track record of working well under pressure to meet deadlines.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Reduced care costs without sacrificing quality through effective service coordination and multidisciplinary collaboration.

Education Counsellor (Sales Department)

Home Revise Education Pvt. Ltd.
2016-04 - 2016-07
  • Have done summer internship and mainly job focused on marketing and customer service.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained excellent follow up record of customer and maintained calling sheet using MS-Excel software.
  • Met with students in-person and spoke over telephone to help 20 students per day construct class schedules.
  • Identified potential barriers within student academic process to initiate steps for resolution.
Education

BBA Business Management And Administration

Swami Ramanand Teerth Marathwada University
2014-06 - 2017-05
Skills

    Creative writing

Proofreading

Concept development

Inbound and outbound calling

Team work

Customer service

Good learner

Creative Problem Solving

Complaint Resolution

Multi-Line Phone Talent

Receiving Support

Recordkeeping Strengths

Accomplishments
  • Used Microsoft Excel to maintain customer record.
  • Supervised team of 5 staff members.
  • Documented and resolved maintaining proper record of customer which led to time saving and gaining customer trust.
  • Collaborated with team of 15 in the development of New admission of students in new launched course.
  • Handled and resolved the largest Number of reporting discrepancies in 1month.
Software

Microsoft Excel

Embibe

Tally Prime and erp9

MS-Word

Languages

English

Hindi

Marathi

Urdu

Arabic

Hobbies

I love reading academic books and novels and playing badminton and making pencil sketch.

I love learning new skills and things to enhance myself.

Timeline

Content Writer

Gradestack Learning Pvt. Ltd.
2019-09 - Current

Admissions Counselor

Konale Coaching Classes
2018-01 - 2019-07

Accountant

Konale IIT & JEE Centre
2018-01 - 2019-07

Education Counselor

Shambhavi's Medical & IIT Institute
2017-05 - 2018-01

Education Counsellor (Sales Department)

Home Revise Education Pvt. Ltd.
2016-04 - 2016-07

BBA Business Management And Administration

Swami Ramanand Teerth Marathwada University
2014-06 - 2017-05