Adobe Suite
Hannah Gooding
Communication And Guest Service Associate
Summary
Highly communicative professional with more than five years of expertise in Guest Experience. Team player with ability to both partner with other areas and work independently. Background in writing both personally to Guests and in public relation productions.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Guest Experience Service Associate
Walt Disney World Resort
Orlando, FL
11.2019 - Current
- Corresponding with Guests through email and over the phone to provide excellent Guest Service.
- Using proper nomenclature and grammar in written correspondence with Guests.
- Maintaining a high percentage of Guest satisfaction from Guest surveys regarding the service provided.
- Communicating with executives about consistent customer issues.
Communication Digital Associate
Walt Disney World Resort
Orlando, FL
10.2019 - 11.2019
- Part of the D-Scribe Team that integrated the former Guest Tab into the present KnowsMore.
- Worked independently to add content to new webpages for the Disney Cruise Line Intranet.
- Collaborating with peers to troubleshoot problems and come up with a solution.
Attractions Hostess
Walt Disney World Resort
Orlando, FL
08.2017 - 10.2019
- Operated rides, including Rock 'n' Roller Coaster and Buzz Lightyear's Space Ranger Spin to delight guests and contribute to wonderful park experience.
- Helped children and families find favorite attractions, characters, and viewing for parades and fireworks to optimize Guest experience.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
- Responsible for maintaining safety in high-pressure environments.
- Used verbal and non-verbal cues to communicate effectively around language barriers.
Front Desk Hostess
Walt Disney World Resort
Orlando, FL
10.2017 - 06.2018
- Maintained the room count overnight at Disney's Art of Animation Resort with as many as 1974 rooms occupied nightly.
- Entered customer data using Lilo and Hotel Experience and updated information whenever Guests changed rooms.
- Reported facility and room maintenance problems to nightly housekeeping manager and through Hotsos for immediate remediation.
- Ran nightly financial reports regarding Guest's financial card on file and issued notices to their rooms regarding needed information.
- Front desk trainer and monitored Guest collateral inventory to ensure orders were placed when necessary.
Bus Greeter
Walt Disney World Resort
Orlando, FL
02.2017 - 08.2017
- Kept track of bus times and the wait lengths of Guests while working independently, and with radio communication.
- Documented and responded to all customer inquiries and comments thoroughly, quickly, and professionally.
Special Events Assistant
North Carolina Aquarium At Fort Fisher
Kure Beach, NC
08.2016 - 12.2016
- Supported senior leadership by developing status reports on activities related to planning, scheduling, inquiries, budgeting and proposal development for various events.
- Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination for wedding parties.
- Added to the company's social media sites to boost the company's online presence.
Editor of the Pine Burr Yearbook
Campbell University
Buies Creek, NC
08.2014 - 06.2016
- Signed, developed and published high-quality yearbooks under supervision of the adviser.
- Led team of staff writers in production of content to keep The Pine Burr Online updated and produce the yearbook.
- Wrote and posted content for The Pine Burr Online, keeping readers updated and engaged.
- Received an award from the North Carolina College Media Association.
Education
Bachelor of Arts - Communication Studies
Campbell University
Buies Creek, NC 08.2013 - 12.2016
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Skills
Video Editing
undefinedSoftware
Microsoft Suite
HotSOS
Zendesk
Timeline
Guest Experience Service Associate
Walt Disney World Resort
11.2019 - Current
Communication Digital Associate
Walt Disney World Resort
10.2019 - 11.2019
Front Desk Hostess
Walt Disney World Resort
10.2017 - 06.2018
Attractions Hostess
Walt Disney World Resort
08.2017 - 10.2019
Bus Greeter
Walt Disney World Resort
02.2017 - 08.2017
Special Events Assistant
North Carolina Aquarium At Fort Fisher
08.2016 - 12.2016
Editor of the Pine Burr Yearbook
Campbell University
08.2014 - 06.2016
Bachelor of Arts - Communication Studies
Campbell University
08.2013 - 12.2016
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