Summary
Overview
Work History
Education
Skills
Additional Information
Training Courses
Personal Data
Timeline
Generic

Haitham Mahmoud Hassan

Accommodation Officer/ Student Affairs Coordinator
Ajman

Summary

Experienced accommodation officer/ Residential halls coordinator/High Customer Service with over 15 years of experience in student affairs filed. Excellent reputation for resolving problems and improving customer satisfaction.

Overview

5
5
years of post-secondary education
18
18
years of professional experience

Work History

Accommodation Officer/Student Affairs Coordinator

American University of Sharjah
2011-01 - 2020-12
  • Maintained excellent attendance record, consistently arriving to work on time which was 60% accuracy before I joined and now it is 99% accuracy.
  • Performed several administrative duties, including room transfers, incident reports and maintenance requests. After I joined I rearranged most of the files and divide the work between my colleges, So the administrative duties till now are easy to reach and perform by 95% accuracy.
  • Assisted residents in preparing for activity and social programs. Once I joined, I prepared a varied list of sports for students. I filtered these lists upon students' interests, then I made the last sheets for them to be followed model examples. So the activities and social programs involver's raised by 90%.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Strategized to improve resident care and satisfaction and held weekly meetings with directors to advocate for resident needs.
  • Promoted positive relations between residents and staff.
  • Enforced policies and safety standards through building and room rounds. After rounds I reported maintenance team to fix all pending issues and made many rooms be ready for accepting new residents. Some of theses rooms were stores, I combined some of them together and left the other ready for new comers. The dormitory capacity raised to 90%.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Provided emotional support and counseling to residents coping with loss and created and developed bereavement groups.
  • Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.

Customer Service Representative

ETISALAT, Emirates Telecommunication Corporation
2006-08 - 2010-12
  • I work as a customer service representative in Loyalty - Sales section which delighted to bring the customer - Etisalat's Rewards Programme.
  • More brings the customer great rewards, amazing benefits and lots of surprises, simply for using your mobile phone.
  • Also I worked in (181) Etisalat Directory Enquiry, Du Directory Enquiry (199) and (700017000) the information services section in Etisalat Est.
  • I handle calls, helping customers, providing events and guiding locations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Editor

Flash Magazine
2006-06 - 2006-08
  • I worked as an editor for this magazine, an assistant in design section and coordinator among different sections in this magazine.
  • Checked reference sources, like to verify dates, facts and statistics.
  • Guided and motivated staff to achieve demanding targets under tight deadlines.

English Teacher

Mesherf Institute
2006-04 - 2006-06
  • Worked as an English Teacher in this institute for all stages.
  • Prepared English curriculum for 10 students.
  • Administered tests to determine comprehension rates among students.

Executive Representative

Zoom Magazine
2006-01 - 2006-03
  • Worked as an advertising and sales representative for this magazine after two days I came to UAE.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.

Tutor English Teacher

Private
2004-08 - 2005-11
  • Worked as a tutor (English Teacher) for all stages.

Relationship Organizer and Representative

Ghalwash Foodstuff Company
2002-06 - 2004-08
  • Worked as a representative for this company in the most famous Egyptian resort Sharm El Sheikh and also an organizer for general relationships during summer holidays.
  • Set up appointments with potential and current customers to promote new products and services.
  • Coordinated trade shows and created marketing collateral to reach greater potential customers.
  • Identified prospect needs and developed appropriate responses along with information on suitable products and services.

Education

Bachelor's Degree of Arts And Education - English

Mansoura University
1999-10 - 2004-05

Skills

Administrative support

Residential support

7 modules of "ICDL " computer essentials - Excel- Word-IT security- internet
Customer service
Editor

Teamwork

Organizer and hard worker

Teacher

First-Aid knowledge

Activity Planning

Typing Speed

Fire fighting

Additional Information

Awards :

CSR of the month all over Ajman Contact center on Sept 2010, Aug 2010, July 2010, June 2010, Jan 2010.

Getting the higher score of the monthly performance reports from Jan 2007 till Dec 2010 which is 98%.

Getting "exceed" annual performance from my management in American University of Sharjah.

Training Courses

  • Business writing skills course by Spearhead Institute.
  • Communication Skills by Spearhead Institute.
  • Assertiveness skills course.
  • Fire-fighting measures by UAE Civil Defense.
  • AUS Cybersecurity Awareness Core Training.
  • Problem solving and decision making.
  • Global English Program
  • Using Social Media in a Healthy Way

Personal Data

Date of Birth: 12th Oct.,1982

Place of Birth: Egypt

Nationality: Egyptian

Marital Status: Married

Driving License: A valid UAE one.

Timeline

Accommodation Officer/Student Affairs Coordinator

American University of Sharjah
2011-01 - 2020-12

Customer Service Representative

ETISALAT, Emirates Telecommunication Corporation
2006-08 - 2010-12

Editor

Flash Magazine
2006-06 - 2006-08

English Teacher

Mesherf Institute
2006-04 - 2006-06

Executive Representative

Zoom Magazine
2006-01 - 2006-03

Tutor English Teacher

Private
2004-08 - 2005-11

Relationship Organizer and Representative

Ghalwash Foodstuff Company
2002-06 - 2004-08

Bachelor's Degree of Arts And Education - English

Mansoura University
1999-10 - 2004-05
Haitham Mahmoud HassanAccommodation Officer/ Student Affairs Coordinator