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Summary
Overview
Work History
Education
Skills
Languages
I am also a profecient multi-talented graphic designer, photographer, videographer and tech-expert.
Timeline

Hackeem Watt

Customer Service Associate (CSA) - Walgreens
Apopka
Summary

Hardworking Customer Service Representative with almost 3 years of experience working with customer service. Trained in project and time management with extensive knowledge of time management, professional social skills and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Well-qualified for customer service positions, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview
2
2
Languages
6
6
years of post-secondary education
3
3
years of professional experience
Work History

Customer Service Associate

Walgreens
2019-08 - Current
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.

Housekeeper

Holiday Beach Resort
2018-05 - 2019-08
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Removed waste paper and other trash from premises to designated area.
  • Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
  • Kept building entryway glass clean and polished for professional presentation.
  • Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Rotated linens in storerooms and replenished when supplies ran low.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers in fast-paced environment.

Retail Sales Associate

Surf Style
2018-03 - 2018-04
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
Education

High School Diploma

Fort Walton Beach High School
2017-08 - 2018-05

High School Diploma

Okaloosa Technical College And Choice High School
2016-08 - 2017-08

High School Diploma

Cornwall College High School
2012-09 - 2016-07
Skills

    Sales expertise

Customer service

Quality assurance

Self-direction

Cross-functional team collaboration

Quick-Learning

Technical Support

Creative problem solving

Good listening skills

Professional telephone demeanor

Money handling abilities

Languages

English

Jamaican-Creole

I am also a profecient multi-talented graphic designer, photographer, videographer and tech-expert.

I grew up around computers, learning and fixing themm while also spending over 5 years honing my skills in other things such as graphic designing, video editing, photographing and such. I later took classes on each of these to become even better at them, an effect of my dream career of being an Animator.

Timeline

Customer Service Associate

Walgreens
2019-08 - Current

Housekeeper

Holiday Beach Resort
2018-05 - 2019-08

Retail Sales Associate

Surf Style
2018-03 - 2018-04

High School Diploma

Fort Walton Beach High School
2017-08 - 2018-05

High School Diploma

Okaloosa Technical College And Choice High School
2016-08 - 2017-08

High School Diploma

Cornwall College High School
2012-09 - 2016-07