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Summary
Overview
Work History
Education
Skills
Languages
Timeline

Gayathri Kumar

Head Of Onboarding
Bengaluru
Summary

An enthusiastic Head of Onboarding, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Onboarding and Customer Success and experience in operations. Motivated to learn, grow and excel in the SAAS and Travel.

Overview
3
3
Languages
7
7
years of post-secondary education
6
6
years of professional experience
Work History

Head of Onboarding

ITILITE Technologies Private Limited
2020-05 - Current
  • The role has been centered around creating and managing a team of implementation specialists that are responsible for onboarding the technical systems, software, and operational solutions.
  • Handled day-to-day running of the Onboarding Team, ensuring high levels of productivity and progression.

Onboarding Manager

ITILITE Technologies Private Limited
2019-10 - 2020-05
  • The role was specialized in Product implementation, Collaboration with sales, finance, operations, and engineering team stakeholders on account set up and account management.
  • In addition to establishing strong relationships with new customer stakeholders and deepen relationships with existing customer stakeholders.

Customer Success Manager

ITILITE Technologies Private Limited
2018-05 - 2019-10
  • The role has included Product implementation, growth, escalation Management and account management, as key functions along with building working relationships with relevant stakeholders both internally and with clients.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Operations Lead

Travel Junkies Private Limited
2017-05 - 2018-02
  • My role was a combination of understanding the existing process and enhancing them to improve scale or to simply and create new processes at scale.
  • Key factors of the role were: 1.
  • Process Management for optimizing and streamlining the Chat function 2.
  • Implementation of Sales and Customer Service functions 3.
  • People Management.

Business Development Team Lead

SPAN Thoughtworks Private Ltd, Bengaluru
2016-10 - 2017-05
  • The role has included Prospecting of Potential Clients / Partners, growth, Providing comprehensive product demos for the prospects and account management, as key functions along with building working relationships with relevant stakeholders both internally and with clients.

Customer Relations Team lead

Pccw Teleservices
2013-02 - 2015-04
  • The Role included managing a team of fifteen South Asian multilingual and national agents providing assistance and guidance for Tigerair passengers needs and ensuring to meet sales, SLR and quality requirements.
Education

High School Diploma

Future School
2005-06 - 2009-04

BBA Business Management, Marketing

Christ University
2009-06 - 2012-05
Skills
Stakeholder relationships
Communication skills.
People Management
Process Management
Languages

English

French

Tamil

Timeline

Head of Onboarding

ITILITE Technologies Private Limited
2020-05 - Current

Onboarding Manager

ITILITE Technologies Private Limited
2019-10 - 2020-05

Customer Success Manager

ITILITE Technologies Private Limited
2018-05 - 2019-10

Operations Lead

Travel Junkies Private Limited
2017-05 - 2018-02

Business Development Team Lead

SPAN Thoughtworks Private Ltd, Bengaluru
2016-10 - 2017-05

Customer Relations Team lead

Pccw Teleservices
2013-02 - 2015-04

BBA Business Management, Marketing

Christ University
2009-06 - 2012-05

High School Diploma

Future School
2005-06 - 2009-04