Retail Banking
GAMAL AHMED MOHAMED GAMAL
Customer Service Representative At National Bank Of Egypt
Giza
Summary
Hardworking Customer Service Representative with about 4 years of experience working with banking Products and Service. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
Overview
1
1
Language
4
4
years of post-secondary education
14
14
years of professional experience
Work History
Customer Service Representative
National Bank of Egypt
2017-02 - Current
- Responded to customer requests for products, services and information.
- Recommended Product or Service to customers, thoroughly explaining details.
- Increased customer satisfaction by resolving Product or Service issues.
Internal Auditor
Raya Holding for Financial Investments
2016-08 - 2020-11
- Produced audit reports which comprised evaluation of internal control systems.
- Investigated discrepancies discovered during auditing process.
Operator and Receptionist
Sofitel Cairo Nile El Gezirah
2016-11 - 2017-01
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
Marketer
Notting Hill College - Courses Center
2016-01 - 2016-06
- Managed full-cycle marketing and advertising strategies including estimating costs.
- Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.
Graphic Designer
Free Lancer
2011-05 - 2016-05
- Designed graphics for websites, logos and promotions for marketing purposes.
- Created digital image files for use in digital and traditional printing methods.
Education
Bachelor of Business Administration - Accounting
Modern Academy For Computer Science And Management
2012-07 - 2016-06
Skills
Digital marketing
Advertising
Communication Skills
Negotiation skills
Time management
2D Graphic Designing
Customer Experience
Accomplishments
- Sales and Service – National Bank Of Egypt
- Internet Banking – National Bank OF Egypt
- Communication Skills – Modern Academy
- Graphics Diploma – Russian Cultural Center
Software
Oracle Flexcub
CRM
Microsoft Office
Adobe photoshop
Adobe Illustrator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Representative
National Bank of Egypt
2017-02 - Current
Operator and Receptionist
Sofitel Cairo Nile El Gezirah
2016-11 - 2017-01
Internal Auditor
Raya Holding for Financial Investments
2016-08 - 2020-11
Marketer
Notting Hill College - Courses Center
2016-01 - 2016-06
Bachelor of Business Administration - Accounting
Modern Academy For Computer Science And Management
2012-07 - 2016-06
Graphic Designer
Free Lancer
2011-05 - 2016-05