Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Work Availability
Languages
Quote
Timeline
Teacher
GAMAL AHMED MOHAMED GAMAL

GAMAL AHMED MOHAMED GAMAL

Customer Service Representative At National Bank Of Egypt
Giza

Summary

Hardworking Customer Service Representative with about 4 years of experience working with banking Products and Service. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview

1
1
Language
4
4
years of post-secondary education
14
14
years of professional experience

Work History

Customer Service Representative

National Bank of Egypt
2017-02 - Current
  • Responded to customer requests for products, services and information.
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Increased customer satisfaction by resolving Product or Service issues.

Internal Auditor

Raya Holding for Financial Investments
2016-08 - 2020-11
  • Produced audit reports which comprised evaluation of internal control systems.
  • Investigated discrepancies discovered during auditing process.

Operator and Receptionist

Sofitel Cairo Nile El Gezirah
2016-11 - 2017-01
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.

Marketer

Notting Hill College - Courses Center
2016-01 - 2016-06
  • Managed full-cycle marketing and advertising strategies including estimating costs.
  • Maximized advertising efforts by developing content for media relations, corporate communications and social media posts.

Graphic Designer

Free Lancer
2011-05 - 2016-05
  • Designed graphics for websites, logos and promotions for marketing purposes.
  • Created digital image files for use in digital and traditional printing methods.

Education

Bachelor of Business Administration - Accounting

Modern Academy For Computer Science And Management
2012-07 - 2016-06

Skills

    Retail Banking

Digital marketing

Advertising

Communication Skills

Negotiation skills

Time management

2D Graphic Designing

Customer Experience

Accomplishments

    - Sales and Service – National Bank Of Egypt

    - Internet Banking – National Bank OF Egypt

    - Communication Skills – Modern Academy

    - Graphics Diploma – Russian Cultural Center

Software

Oracle Flexcub

CRM

Microsoft Office

Adobe photoshop

Adobe Illustrator

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English

Quote

The way to get started is to quit talking and begin doing.
Walt Disney

Timeline

Customer Service Representative

National Bank of Egypt
2017-02 - Current

Operator and Receptionist

Sofitel Cairo Nile El Gezirah
2016-11 - 2017-01

Internal Auditor

Raya Holding for Financial Investments
2016-08 - 2020-11

Marketer

Notting Hill College - Courses Center
2016-01 - 2016-06

Bachelor of Business Administration - Accounting

Modern Academy For Computer Science And Management
2012-07 - 2016-06

Graphic Designer

Free Lancer
2011-05 - 2016-05
GAMAL AHMED MOHAMED GAMALCustomer Service Representative At National Bank Of Egypt