loader
Summary
Overview
Work History
Education
Skills
Work Availability
Software
Quote
Timeline
Ethan Rogers

Ethan Rogers

Customer Service/Sales
Villa Rica
Summary

Accomplished Assistant Manager with 4 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview
4
4
years of post-secondary education
2
2
years of professional experience
Work History

Grill Cook/Catering Assistant

Sodexo
2020-08 - 2020-11
  • Prepared food items such as meats, poultry and fish for frying purposes.
  • Grilled meats and seafood to customer specifications.
  • Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Oversaw care and maintenance of kitchen equipment.
  • Monitored line efficiency and implemented improvements for increased productivity.
  • Completed daily food preparation and expedited service during bustling business hours.
  • Prepared dishes for catering events or during high-volume shifts.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Loaded and unloaded delivery van carefully to maximize efficiency.
  • Wrapped silverware and folded napkins according to standard procedures or in requested arrangements.
  • Prepared and maintained drink stations throughout catering events.
  • Served appetizers, entrees and refilled beverages for events up to 75 guests.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Set up and broke down catering services at political, scholastic and awards events.
  • Arranged linens and table settings according to seating plan and event theme.
  • Fostered enjoyable event atmosphere through friendly guest interactions
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Sales Floor Representative

AutoZone
2019-12 - 2020-06
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Displayed merchandise by arranging in appealing and orderly way to boost sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Performed stocking and informed management of low inventory quickly.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Worked closely with Managers to solve problems and handle customer concerns.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Stocked merchandise, clearly labeling items, arranging according to size or color and preparing attractive displays.

Sales Representative

CUTCO
2019-03 - 2019-07
  • Exceeded sales goals by 150% to increase revenue and facilitate selling of CUTCO Kitchen Cutlery.
  • Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Achieved aggressive weekly quota of $2,000 consistently.
  • Put together sales proposals and contracts.
  • Met customers in homes and businesses to discuss and demonstrate products.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Informed customers of promotions to increase sales productivity and volume.
  • Identified new targets, developed new business opportunities and presented product lines to customers.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.
  • Built and cultivated long-term quality relationships with over 25 clients by addressing needs and providing superior customer service.

Assistant Manager Intern

CUTCO
2019-07 - 2019-09
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
  • Improved sales processes to streamline customer acquisition and onboarding strategies.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Hired over 7 young minds that sold over $1,000 in their first week of training.
  • Exceeded regional quarterly sales target by 150%.
  • Resolved customer issues quickly and managed over 25 accounts to increase sales and meet quotas.

Hiring Specialist

CUTCO
2019-09 - 2019-11
  • Completed my quota of 10 applicants scheduled for interviews a day
  • Facilitated the growth of new hires
  • Made calls to potential applicants to inform them of the details of the available positions

Dishwasher

Panera Bread Company
2017-01 - 2018-01
  • Had to use fast paced thinking skills to keep the restraint running smoothly as well as creating a clean environment for the guests.
  • Boosted team efficiency by keeping kitchen areas organized, clean and properly sanitized.
  • Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Moved items from main storage areas to easily accessible small fridge, freezers and containers to support kitchen staff efficiency.
  • Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Increased machine efficiency by scraping and pre-washing dishes.
  • Maintained proper temperatures, behaviors and controls to meet or exceed health department standards.
  • Cleared, washed and stacked all plates, dining utensils and trays quickly and without breaking.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Provided smooth and timely service to customers by providing additional silverware, extra napkins and cleaning spills.
Education

Bachelor's Business And Marketing

Jacksonville State University
2020-08 - Current

High School Diploma

Alexander High School
2016-08 - 2020-05
Skills

    Recruiting and interviewing

Sales growth

Customer support

Documentation and reporting

Call management

Documentation skills

Quality assurance

Microsoft Office

Complaint resolution

Problem-solving skills

Verbal and written communication

Technical Support

Product sales

Contract negotiations

Customer acquisition

Cash Handling

Payment processing

Good listening skills

Sales expertise

Strategic sales knowledge

Multi-line phone talent

Service recommendations

Call center operations

Keyboarding

Calm disposition

Gathering information

Spanish fluency

Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software

Excel

Word

Powerpoint

Quote
My life is my message.
Mohandas Gandhi
Timeline

Bachelor's Business And Marketing

Jacksonville State University
2020-08 - Current

Grill Cook/Catering Assistant

Sodexo
2020-08 - 2020-11

Sales Floor Representative

AutoZone
2019-12 - 2020-06

Hiring Specialist

CUTCO
2019-09 - 2019-11

Assistant Manager Intern

CUTCO
2019-07 - 2019-09

Sales Representative

CUTCO
2019-03 - 2019-07

Dishwasher

Panera Bread Company
2017-01 - 2018-01

High School Diploma

Alexander High School
2016-08 - 2020-05