Hi, I’m
Erica Clayborn
Envoy Air Agent
Bentonville,AR
If you don’t become the ocean you’ll be seasick every day.
Leonard Cohen
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
years of professional experience
4
years of post-secondary education
Work History
Envoy Airlines
Envoy Air Agent
02.2024 - Current
Job overview
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of personel and cargo.
Bentonville Public Schools
Special Education Aide and School Bus Driver
10.2023 - 08.2024
Job overview
- Led small group instruction sessions tailored specifically to address diverse learning needs within the classroom population.
- Provided one-on-one support to students with physical, emotional, or behavioral challenges during classroom activities.
- Documented student progress, obstacles and academic milestones for parents and faculty.
- Assisted in the development of functional life skills for students with intellectual and developmental disabilities.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
Kitichi Landing ResortBlackduck, MN
General Manager
03.2023 - 10.2023
Job overview
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided leadership and support for housekeeping staff.
- Ensured compliance with local health department regulations regarding food safety standards.
Uncruise AdventuresSeattle, WA
Hotel Manager
01.2022 - 03.2023
Job overview
- Ensure all guests have an enjoyable and life changing experience
- Maintained high standards of quality control, hygiene, health and safety.
- Monitored inventory levels of supplies such as linen, amenities to ensure adequate availability of items at all times.
- Assigned duties and monitored performance of all employees on multiple ships.
- Handled guest complaints professionally and efficiently.
The Lighthouse InnChincoteague, VA
Hotel Manager
06.2020 - 02.2022
Job overview
- Website development and acted as liaison between owner and channel managers.
- Implemented marketing campaigns to promote the hotel's services and facilities among potential customers via print media or social media platforms.
- Analyzed sales data from different channels and identified opportunities for improvement in terms of pricing strategies or promotions.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to determine room pricing and availability
PoolZoomSan Antonio, TX
Customer Service Manager
01.2018 - 05.2020
Job overview
- Worked closely with vendors and businesses across the country to ensure smooth logistics across the ordering and delivery platform.
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Managed and developed e-commerce platform to ensure the website and description of products were accurate.
Education
Deer High School
High School Diploma
05.2007
Western Governors UniversitySalt Lake City, UT
Bachelor of Arts from Education, Studies in Mild To Moderate Exceptionalities
01.2021 - Current
University Overview
- 4.0 GPA
- Honor Society Member
- Awarded multiple certificates of excellence for coursework
Skills
- Hotel Management (4 years)
- CUSTOMER SERVICE (10 years)
- OFFICE MANAGEMENT (6 years)
- RECEPTIONIST (4 years)
- Staff Supervision
- Operations Management
- Verbal and Written Communication
- Customer Relations
- Team Player
- Social Media Networking
- Guest Experiences
- Hospitality
- Reservations Management
- Travel Coordination
Aircraft marshalling
Technical aptitude
Airport regulations
Aircraft tug operation
Pushback and towing
Heavy equipment operation
Special education
Behavior intervention plans
Student support
Child development
Elementary education
Commercial driving
Multi-passenger vehicle operations
Wheelchair lift operations
Volunteer Experience
- Kenya, working in an orphanage
- Peru, working in an animal shelter
- Jamaica, Community development
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsWork-life balanceCompany CultureFlexible work hoursTeam Building / Company RetreatsCertification
- Commercial Driver's License (CDL) - Arkansas Department of Motor Vehicles. -Passenger/ Air Break/ School Bus endorsements
- CPR/AED Certification
- First Aid Certification
Timeline
Envoy Air Agent
Envoy Airlines
02.2024 - Current
Special Education Aide and School Bus Driver
Bentonville Public Schools
10.2023 - 08.2024
General Manager
Kitichi Landing Resort
03.2023 - 10.2023
Hotel Manager
Uncruise Adventures
01.2022 - 03.2023
Western Governors University
Bachelor of Arts from Education, Studies in Mild To Moderate Exceptionalities
01.2021 - Current
Hotel Manager
The Lighthouse Inn
06.2020 - 02.2022
Customer Service Manager
PoolZoom
01.2018 - 05.2020
Deer High School
High School Diploma