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Elvesta Troyer
Customer Service Representative
Hamilton
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Lead Customer Service Specialist
At Home
2020-02 - Current
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Engaged clients in person and over phone to answer questions and address complaints.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Office Administrator Contract
Perrigo Inc.
2019-03 - 2020-02
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Customer Service Rep/Accounts Payable Coordinator
CHS Cooperative
2018-10 - 2019-02
- Completed and processed paperwork and reports outlining proper and improper operations.
- Maintained fully compliant and open operations with thorough business and financial records.
- Calculated estimated value and grades of crops, skillfully identifying mitigating concerns such as infestations and disease.
- Maintained expansive spreadsheet to track upwards of $980,000 in vendor transactions.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Organized budget documentation and tracked expenses to maintain tight business controls.
Operator Specialist
HC Company Inc.
2015-12 - 2018-08
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
- Completed work according to schedule and helped struggling team members.
- Calibrated, tested, and adjusted machine settings or controls in preparation for printing operations.
- Assessed materials, parts and final products for quality, and removed defects.
- Supported management decision-making by compiling operational and production data into daily logs.
- Received and processed both written and verbal instructions, prints and work orders.
Lead Customer Service Representative/Receptionist Clerk
Professional Housecleaning Services, LLC
2012-05 - 2015-12
- Assisted customers with setting appointments, special requests, and updating work orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Balanced availability, customer schedules and maximum load levels when scheduling appointments.
- Scheduled and confirmed appointments and meetings.
- Routed incoming mail and messages to relevant personnel without delay.
Education
High School Diploma
Bloomfield Middle-High School
2009-08 - 2013-06
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Order fulfillment
Credit card processing
Recordkeeping strengths
Staff education and training
Complaint resolution
Database Management
Quote
Facts do not exist, only interpretations.
Friedrich Nietzsche
Accomplishments
- Supervised team of 16 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Drove sales 73% through knowledge and recommendations
Software
AGRIS, Excel, Word
Timeline
Lead Customer Service Specialist
At Home
2020-02 - Current
Office Administrator Contract
Perrigo Inc.
2019-03 - 2020-02
Customer Service Rep/Accounts Payable Coordinator
CHS Cooperative
2018-10 - 2019-02
Operator Specialist
HC Company Inc.
2015-12 - 2018-08
Lead Customer Service Representative/Receptionist Clerk
Professional Housecleaning Services, LLC
2012-05 - 2015-12
High School Diploma
Bloomfield Middle-High School
2009-08 - 2013-06