AGRIS, Excel, Word
Elvesta Troyer
Customer Service Representative
Hamilton,MI
Summary
Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.
Overview
4
4
years of post-secondary education
8
8
years of professional experience
Work History
Lead Customer Service Specialist
At Home
Jenison, MI
02.2020 - Current
- Trained, oversaw and mentored new team members to strengthen performance and job expertise.
- Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Conferred with senior management to handle and correct disciplinary or knowledge issues.
- Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Engaged clients in person and over phone to answer questions and address complaints.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Office Administrator Contract
Perrigo Inc.
Martin, MI
03.2019 - 02.2020
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Customer Service Rep/Accounts Payable Coordinator
CHS Cooperative
Hamilton, MI
10.2018 - 02.2019
- Completed and processed paperwork and reports outlining proper and improper operations.
- Maintained fully compliant and open operations with thorough business and financial records.
- Calculated estimated value and grades of crops, skillfully identifying mitigating concerns such as infestations and disease.
- Maintained expansive spreadsheet to track upwards of $980,000 in vendor transactions.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Organized budget documentation and tracked expenses to maintain tight business controls.
Operator Specialist
HC Company Inc.
Middlefield, OH
12.2015 - 08.2018
- Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
- Completed work according to schedule and helped struggling team members.
- Calibrated, tested, and adjusted machine settings or controls in preparation for printing operations.
- Assessed materials, parts and final products for quality, and removed defects.
- Supported management decision-making by compiling operational and production data into daily logs.
- Received and processed both written and verbal instructions, prints and work orders.
Lead Customer Service Representative/Receptionist Clerk
Professional Housecleaning Services, LLC
Chesterland, OH
05.2012 - 12.2015
- Assisted customers with setting appointments, special requests, and updating work orders.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Balanced availability, customer schedules and maximum load levels when scheduling appointments.
- Scheduled and confirmed appointments and meetings.
- Routed incoming mail and messages to relevant personnel without delay.
Education
High School Diploma -
Bloomfield Middle-High School
North Bloomfield, OH 08.2009 - 06.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Skills
Service recommendations
undefinedQuote
Facts do not exist, only interpretations.
Friedrich Nietzsche
Accomplishments
- Supervised team of 16 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Drove sales 73% through knowledge and recommendations
Software
Timeline
Lead Customer Service Specialist
At Home
02.2020 - Current
Office Administrator Contract
Perrigo Inc.
03.2019 - 02.2020
Customer Service Rep/Accounts Payable Coordinator
CHS Cooperative
10.2018 - 02.2019
Operator Specialist
HC Company Inc.
12.2015 - 08.2018
Lead Customer Service Representative/Receptionist Clerk
Professional Housecleaning Services, LLC
05.2012 - 12.2015
High School Diploma -
Bloomfield Middle-High School
08.2009 - 06.2013
Similar Profiles
ANSHIKA VERMAANSHIKA VERMA
Tutor at At HomeTutor at At Home
Jeremiah VannJeremiah Vann
Operations Lead at At HomeOperations Lead at At Home
Christina PerezChristina Perez
Household Manager and Primary Caregiver at At HomeHousehold Manager and Primary Caregiver at At Home
Kajsiab XiongKajsiab Xiong
In-Home Nanny at At HomeIn-Home Nanny at At Home
Amanda ThompsonAmanda Thompson
Registered Nurse at Holland HospitalRegistered Nurse at Holland Hospital