Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Accomplishments
Software
Timeline
AccountManager

Elvesta Troyer

Customer Service Representative
Hamilton

Summary

Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.

Overview

4
4
years of post-secondary education
8
8
years of professional experience

Work History

Lead Customer Service Specialist

At Home
2020-02 - Current
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Conferred with senior management to handle and correct disciplinary or knowledge issues.
  • Strategically scheduled team members to maintain optimal staffing levels for expected customer loads.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.

Office Administrator Contract

Perrigo Inc.
2019-03 - 2020-02
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.

Customer Service Rep/Accounts Payable Coordinator

CHS Cooperative
2018-10 - 2019-02
  • Completed and processed paperwork and reports outlining proper and improper operations.
  • Maintained fully compliant and open operations with thorough business and financial records.
  • Calculated estimated value and grades of crops, skillfully identifying mitigating concerns such as infestations and disease.
  • Maintained expansive spreadsheet to track upwards of $980,000 in vendor transactions.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Organized budget documentation and tracked expenses to maintain tight business controls.

Operator Specialist

HC Company Inc.
2015-12 - 2018-08
  • Tended equipment during operation and monitored readouts to determine areas of concern and quickly correct problems.
  • Completed work according to schedule and helped struggling team members.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for printing operations.
  • Assessed materials, parts and final products for quality, and removed defects.
  • Supported management decision-making by compiling operational and production data into daily logs.
  • Received and processed both written and verbal instructions, prints and work orders.

Lead Customer Service Representative/Receptionist Clerk

Professional Housecleaning Services, LLC
2012-05 - 2015-12
  • Assisted customers with setting appointments, special requests, and updating work orders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Balanced availability, customer schedules and maximum load levels when scheduling appointments.
  • Scheduled and confirmed appointments and meetings.
  • Routed incoming mail and messages to relevant personnel without delay.

Education

High School Diploma

Bloomfield Middle-High School
2009-08 - 2013-06

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Service recommendations

Order fulfillment

Credit card processing

Recordkeeping strengths

Staff education and training

Complaint resolution

Database Management

Quote

Facts do not exist, only interpretations.
Friedrich Nietzsche

Accomplishments

  • Supervised team of 16 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Drove sales 73% through knowledge and recommendations

Software

AGRIS, Excel, Word

Timeline

Lead Customer Service Specialist

At Home
2020-02 - Current

Office Administrator Contract

Perrigo Inc.
2019-03 - 2020-02

Customer Service Rep/Accounts Payable Coordinator

CHS Cooperative
2018-10 - 2019-02

Operator Specialist

HC Company Inc.
2015-12 - 2018-08

Lead Customer Service Representative/Receptionist Clerk

Professional Housecleaning Services, LLC
2012-05 - 2015-12

High School Diploma

Bloomfield Middle-High School
2009-08 - 2013-06
Elvesta TroyerCustomer Service Representative