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Summary
Overview
Work History
Education
Skills
Timeline

Edward Isaac

Senior Systems Operations Specialist
Hamlyn Terrace
Summary

Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of tasks given and training in them. Motivated to learn, grow and excel.

Overview
22
22
years of professional experience
Work History

Senior Systems Operations Specialist

IBM Corporation
1998-08 - 2020-10
  • Resolved problems, improved operations and provided exceptional service.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Led the Operations team in a number of delivery transition projects, within specific timeframes, resulting in the successful completion.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Handled day-to-day monitoring & maintaining operational effectiveness of customer systems, ensuring high levels of productivity and progression.
  • Increased customer satisfaction by resolving issues.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours; night, weekend, and holiday shifts.
Education

High School Diploma

Damelin College
1980-01 - 1982-12
Skills

IT systems implementation

Problem determination & rectification

Planning and Coordination

Maintenance & Repair

Multitasking abilities

Timeline

Senior Systems Operations Specialist

IBM Corporation
1998-08 - 2020-10

High School Diploma

Damelin College
1980-01 - 1982-12