Summary
Overview
Work History
Education
Skills
Languages
Languages
Certification
Affiliations
Military Service
Webmaster/Developer
Work Availability
Work Preference
Timeline
BusinessDevelopmentManager
Eduardo Kianes

Eduardo Kianes

Peachtree City,GA

Summary

Well-qualified, reliable technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

24
24
years of professional experience
2
2
Language
2
2

English and Spanish

Work History

Learning Specialist

NCR Atleos
2022.04 - Current
  • Prepared instructional materials for group and one-on-one use to comply with established curriculum on the following courses; Territory Manager Academy, ATM New Hire, Scalable Recyclable, GBRU, Wincor and Ciena.
  • Collaborated with teachers and staff members to evaluate program success and alignment with student needs.
  • Assisted in development of individualized learning plans for student success.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.

Customer Engineer II

NCR
2019.10 - 2022.03
  • Perform work on products and services, specifically POS Equipment; Installations, repairs and replace components on equipment such as PCs, workstations and peripherals, printers, front-end POS systems
  • Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.

IT Support Consultant

GlobeAir Cargo
2018.02 - 2019.10
  • Provide and manage IT support for all domestic locations' networks (CA, FL, NY, IL, DC)
  • Device's programming and monitoring, software and hardware installation, NAS server maintenance, remote IT support, internet and local LAN security monitoring and support
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Maintaining and supporting all Cisco devices including Firewall, routers, and switches, in addition of maintaining and supporting all wireless networks and devices.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Director, IT Support Business Development

NCM Supplies Inc.
2016.04 - 2017.12
  • Developed and managed company's website, local IT LAN, and wireless networks plus all social media accounts
  • Support of all electronic devices (desktop, laptop, monitors, TV screens)
  • Developed, redacted, and implemented the proper company's the proper term and condition for sales and purchasing, also developed and implemented the website privacy policy and return/refund/shipping policies.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.

Director, Online Sales and Marketing

HDRepair/Cableite Corporation
2014.08 - 2016.03
  • Designed, developed, and host the corporation new online store
  • Complete support of all online sales, monitoring inventory levels and keeping up with programming on the site.
  • Supervised and collaborated in the planning, and implementation on sales marketing plans and product development programs on new line of broadband products and programs and services such as DirecTV and Vivint.
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.

VP of Sales

MCR Group, Inc.
2009.05 - 2014.08
  • Managed and directed all sales departments and representative partner across the US, Latin America, and Europe
  • Supervised aspects of the sales cycle process: initial prospecting, sales presentations, closing new business and maintaining/growing existing accounts
  • Overseeing revenues, recruiting, backfilling, train and supervise companies' sales teams, building the sales strategy and sales plan, devising sales tactics, and making sure of creating and selling deals.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.

OEM Account Manager

MCR Group, Inc.
2004.05 - 2009.05
  • Developed and maintained OEM accounts for the US territories, cross several industries
  • Worked with marketing to create sales programs centered on OEM endorsements, conducts regular business reviews and reporting with major accounts.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
  • Identified partnership opportunities and established favorable business connections.

LATAM Sales Representative

MCR Group, Inc.
2000.05 - 2004.05
  • Directed sales for Central and South America broadband operators and distributors including in companies in Miami.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and implemented sales strategies to increase profits.

Education

Associate Degree - Computer And Electronic Engineering

ITT Technical Institute
Fort Lauderdale, FL
06.2012

Bachelors Degree - Business Administration

Universidad Interamericana De Puerto Rico
San Juan, PR
06.1997

Skills

  • CISCO CCTRW and CCTDC certified.
  • Ciena Engineer Dispatch Services trainer certified.
  • CSS and HTML trained.
  • Cybersecurity/AWS trained (ISO 27001)
  • ServiceNow, CTIA, A+ and Microsoft, MSCE trained.
  • Web programming, design, development, and hosting certified.
  • Generative AI trained.
  • Corporate Finance Environmental Social and Governance trained.
  • Trained on electronics and engineering manufacturing and test equipment
  • Fully bilingual. Spanish and English speaker certified.
  • Proficient with multiple computer systems, languages, concepts, and technologies including Windows (Word, Excel, and others), MAC OS, Linux, UNIX, Visual Basic, C++, PDF.. accounting/bookkeeping software solutions designed (i.e., QuickBooks)
  • ArcGIS trained.
  • Data Analytics certified.
  • Product, Quality & Operation Management certified.
  • Supply Chain, Customer Service Problem Solving & Troubleshooting certified.
  • Highly skilled in personnel management and performance.
  • Learning Management Systems
  • Multimedia integration
  • Classroom Management
  • Smartboard

Languages

Spanish

Certification

  • Cisco Certified Technician Data Center
  • Cisco Certified Technician Routing and Switching
  • ICPRI BLS Healthcare Provider
  • Udemy CSS + HTML 101
  • Linkedin Web Programming Foundations
  • Linkedin ISO 27001:2022-Compliant Cybersecurity
  • Career Essentials in Cybersecurity by
    Microsoft and LinkedIn
  • Likedin What Is Generative AI
  • EF SET Certificate English speaker
  • Spanish full course by University of California
  • Udemy Program in Learning and Development
  • Linkedin Data Analytics for Business Professionals
  • Linkedin Product Management First Steps
  • PMI Customer Service: Problem-Solving and
    Troubleshooting
  • PMI Quality Management for Operational Excellence
  • Linkedin ArcGIS Pro Essential Training
  • Linkedin Web Programming Foundations
  • PMI ISO 27001:2022-Compliant Cybersecurity

Affiliations

  • Georgia High School Association
  • Florida High Schools Athletic Association
  • Knights Of Columbus
  • National Technical Honor Society

Military Service

US Army - Captain (veteran)

Several Locations • 01/1993 - 01/2007

• Responsible (as battery commander) for overseeing, supervise and evaluated troops (200 soldiers) tactical and everyday operations.

• Possessed Federal Government Security Clearance.

• Strategic planning, goal setting, leadership, training, and mentoring, responsible for training and safe keeping of recruits in addition to keeping track and maintaining inventory on equipment and ammunitions.

• Self-motivated, with strong sense of personal responsibility. Skilled at working independently and collaboratively in team environment.

Webmaster/Developer

I am the primary contact for all aspects of a number of organizations website(s), handling a range of responsibilities that may include web design and development, routine site and content maintenance, and various updates to ensure sites align with the goals and objectives these organizations.

  • Broward County Basketball Officials Association (BCBOA) - www.bcboaonline.org
  • Broward Football Officials Association (BFOA) - www.browardfootballofficials.com
  • Broward Baseball Umpires Association (BBUA) - www.bbua.net
  • Sugarsand Officials Association - www.sugarsandofficials.com
  • Broward County Volleyball Officials Association (BCVOA) - www.bcvoa.org
  • Refsgiving - www.refsgiving.org
  • Knights of Columbus, Council 8081 - www.kofc8081.org
  • Vanluz Photography - www.vanluzphotography.com

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPaid time off401k matchWork from home optionPersonal development programs

Timeline

Learning Specialist

NCR Atleos
2022.04 - Current

Customer Engineer II

NCR
2019.10 - 2022.03

IT Support Consultant

GlobeAir Cargo
2018.02 - 2019.10

Director, IT Support Business Development

NCM Supplies Inc.
2016.04 - 2017.12

Director, Online Sales and Marketing

HDRepair/Cableite Corporation
2014.08 - 2016.03

VP of Sales

MCR Group, Inc.
2009.05 - 2014.08

OEM Account Manager

MCR Group, Inc.
2004.05 - 2009.05

LATAM Sales Representative

MCR Group, Inc.
2000.05 - 2004.05

Associate Degree - Computer And Electronic Engineering

ITT Technical Institute

Bachelors Degree - Business Administration

Universidad Interamericana De Puerto Rico
Eduardo Kianes