Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Affiliations
Timeline

EDDIE ODHIAMBO OWUOR

BANKER
Rongo,KENYA
Never let a good crisis go to waste-Winston Churchill Pursue what is meaningful(not what is expedient)-Jordan B Peterson Compare yourself to who you were yesterday,not to who someone else is today-Jordan B Peterson

Summary

Motivated retail banking manager with demonstrated knowledge of banking industry best practices and operations. Proven skills in enhancing productivity, efficiency and bottom-line profits with forward-thinking leadership. Bringing over 9 years of experience in field and ready to take on challenging, growth-oriented role your organization. Enthusiastic universal banker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer needs and expectations and training in customer relationship management. Motivated to learn, grow and excel in the service industry. . Excellent reputation for resolving problems and improving customer satisfaction while meeting and exceeding organizational goals.

Overview

1
1
Certificate
21
21
years of post-secondary education
29
29
years of professional experience

Work History

Assistant Manager,Credit Administration

KCB BANK K LTD
NANYUKI , KENYA
2014.01 - 2020.09

-Manage overall PAR, migration and early vintage indicators of the Branch Debt Portfolio at below the set thresholds.
-Facilitate debt refinancing of other facilities and issue of cheques to other competitor institutions
-Issue demand letters as per the recovery strategies policy framework
-Overall management/ monitoring of the branch loan book to ensure nil frauds and losses.

Assistant Manager,Personal Banking

KCB BANK K LTD
NANYUKI , KENYA
2013.10 - 2020.09
  • Maintain and grow the existing Personal Banking liability and asset portfolios through enhanced relationship management.
  • Ensure timely and accurate processing (appraisals and recommendations) of Personal Banking credit applications and account opening documents within service level agreements.
  • Support the branch Sales Teams in cross selling personal banking (both assets and liabilities based) -Authorisation and confirmation of newly onboarded account documents and alternative channels set ups.
  • Monitoring and management of the overall PAR for Personal Banking facilities at the branch to ensure it is below target of 5% of the debt portfolio.
  • Attending to walk in/ referred customers -Overall management/ monitoring of the branch Personal Banking products to ensure nil frauds and losses.

Micro Business Banker

KCB BANK K LTD
2009.09 - 2013.09
  • Namanga Branch (Kenya) -Maintain and grow the existing micro Banking liability and asset portfolios through enhanced relationship management.
  • Ensure timely and accurate processing (appraisals and recommendations) of Personal Banking credit applications and account opening documents within service level agreements.
  • Support the branch Sales Teams in cross selling micro banking (both assets and liabilities based) -Authorisation and confirmation of newly onboarded account documents and alternative channels set ups.
  • Monitoring and management of the overall PAR for micro facilities at the branch to ensure it is below target of 5% of the debt portfolio and other parameters such as migration, early vintage.
  • Attending to walk in/ referred customers -Overall management/ monitoring of the branch micro Banking products to ensure nil frauds and losses.

Advances in Charge

KCB BANK K LTD
2009.01 - 2013.09
  • Manage overall PAR, migration and early vintage indicators of the Branch Debt Portfolio at below the set thresholds.
  • Facilitate debt refinancing of other facilities and issue of cheques to other competitor institutions -Issue demand letters as per the recovery strategies policy framework -Overall management/ monitoring of the branch loan book to ensure nil frauds and losses.

Assistant Customer Experience Manager

KCB BANK KENYA LTD
NANYUKI , KENYA
2014.01 - 2018.09

  • Attending to walk in/ referred customers -Overall management/ monitoring of the branch business and mortgage Banking products to ensure nil frauds and losses.
  • Produced regular customer feedback and complaints reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Executed regular process updates to reduce discrepancies and enhance scheduling across weekly calendars and programs.

Acting Customer Care Consultant

KCB BANK K LTD
NAMANGA-KENYA
2010.01 - 2011.06
  • Ensure timely and accurate on boarding of new customers.
  • Ensuring timely submission and compliance of account opening documents within service level agreements.
  • Timely handling of customer queries and complaints.
  • On boarding of new customers through alternative channels set ups.
  • Offering customer experience excellence through my touch point -Attending to walk in/ referred customers.
  • Banking Hall Queue management through EQMS

Back Office Clerk

KCB BANK K LTD, Nanyuki Branch
2010.01 - 2010.04

Education

MBA - Project Management

Kenyatta University, EMBU-KENYA
2016.01 - Current

MSc Project Management (In progress

Bachelor of Science - Horticulture

Egerton University, NJORO- NAKURU
2003.09 - 2007.11

BSc Horticulture-(Second Class Upper Division)

  • Member of Horticultural Club
  • Graduated in Top 5% of Class

Certified Public Accountant Part 1 Sec 1-PASSED - Accounting

VISIONS INSTITUTE OF PROFESSIONALS, NAIROBI
2003.01 - 2003.06

Kenya Certificate of Secondary Education -

St. Josephs School, Rapogi Kenya
1998.01 - 2001.10

Kenya Certificate of Primary Education (485 Marks) -

RONGO PRIMARY SCHOOL, RONGO
1990.01 - 1997.11

Skills

Inter-department collaboration

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Certification

GOOGLE IT SUPPORT SPECIALIST CERTIFICATE-IN PROGRESS(COURSERA)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

RISE HER INITIATIVES LAIKIPIA COUNTY-SUPPORT OF GIRL CHILD

RISE HIM INITIATIVES LAIKIPIA COUNTY-SUPPORT OF BOY CHILD

YOUTH IMPETUS INITIATIVE INITIATIVE-SUPPORT ON YOUTH INITIATIVES

Timeline

Kenyatta University - MBA, Project Management
2016.01 - Current
Assistant Manager,Credit Administration - KCB BANK K LTD
2014.01 - 2020.09
Assistant Customer Experience Manager - KCB BANK KENYA LTD
2014.01 - 2018.09
Assistant Manager,Personal Banking - KCB BANK K LTD
2013.10 - 2020.09
Acting Customer Care Consultant - KCB BANK K LTD
2010.01 - 2011.06
Back Office Clerk - KCB BANK K LTD, Nanyuki Branch
2010.01 - 2010.04
Micro Business Banker - KCB BANK K LTD
2009.09 - 2013.09
Advances in Charge - KCB BANK K LTD
2009.01 - 2013.09
Egerton University - Bachelor of Science, Horticulture
2003.09 - 2007.11
VISIONS INSTITUTE OF PROFESSIONALS - Certified Public Accountant Part 1 Sec 1-PASSED, Accounting
2003.01 - 2003.06
St. Josephs School - Kenya Certificate of Secondary Education,
1998.01 - 2001.10
RONGO PRIMARY SCHOOL - Kenya Certificate of Primary Education (485 Marks),
1990.01 - 1997.11

GOOGLE IT SUPPORT SPECIALIST CERTIFICATE-IN PROGRESS(COURSERA)

EDDIE ODHIAMBO OWUORBANKER