Drissel Josephs
Lauderdale Lakes
Summary
Customer service oriented professional with 2+ years of management who supports an overall positive patient experience by accurately and promptly entering, filling, and dispensing medications.
Detail-focused Pharmacy Technician recognized for productivity and efficiency in completing tasks. Skilled in medication dispensing, inventory management, and pharmaceutical calculations. Excel at communication, teamwork, and customer service, ensuring smooth pharmacy operations. Committed to maintaining accuracy and confidentiality in handling prescriptions and patient information.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
Work History
Pharmacy Technician
Patient care America
Pompano Beach
03.2024 - Current
- Distributed and stocked merchandise throughout the store.
- Assisted customers, answered questions, and provided excellent customer service.
- Ensured items were stocked in the correct location, displayed attractively, and rotated properly.
- Followed established procedures and worked effectively as a team member.
- Operated pharmacy software to manage prescriptions and patient records securely.
- Collaborated with healthcare professionals to ensure optimal patient care delivery.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Interviewing Clerk
Lauderdale Lakes Service Center
Lauderdale Lakes
06.2023 - 02.2024
- Company Overview: Florida DCF
- Assist individuals applying for government benefits and provide an Explanation of Benefits (EOBs).
- Work effectively to meet established timelines and maintain confidentiality standards.
- Scan and enter data in a complete and accurate manner.
- Florida DCF
Front End Manager / Customer Service
Elegant Beauty Supplies
North Lauderdale
08.2020 - 03.2023
- Trained and supervised store employees and ensured adherence to quality standards, guidelines, and procedures.
- Answered inbound calls and provided employees with guidance in handling problems and resolving complaints.
- Processed transactions, interacted effectively with customers, resolved issues, and answered questions.
Customer Service Representative – Call Center
Teleperformance
North Lauderdale
03.2019 - 03.2020
- Supported and provided individualized sales and customer service via inbound calls.
- Provided information necessary to sell and upsell products and services and placed customer order in computer.
- Handled Tier I technical support issues, submitted tickets, and scheduled technicians to customer’s residence.
- Met daily metrics and delivered excellent customer service.
- Collected and entered customer information, verified for accuracy, and followed confidentiality policies.
Education
Piper High School
Sunrise, FLAssociate of Science Degree - Health Sciences – Pharmacy Technician
Ultimate Medical Academy
01.2024
Skills
- Pharmacy Law & Ethics
- Knowledge of Top 200 Brand / Generic Drugs
- Customer Service
- RX Sig Codes & Abbreviations
- Medical Terminology
- Pharmaceutical Calculations
- Non-Sterile Compounding
- Drug & Dosage Interaction
- Supply & Inventory
- Insurance Authorizations
- Claims
- Pharmacology
- Third Party Billing
- Data Entry
- HIPAA Compliance
- Medication preparation
- Pharmacy software
- Time management
- Effective communication
- Problem solving
- Attention to detail
- Data entry
- Pharmacy law compliance
Key Qualifications
- Pharmacy Law & Ethics
- Knowledge of Top 200 Brand / Generic Drugs
- Customer Service
- RX Sig Codes & Abbreviations / Medical Terminology
- Pharmaceutical Calculations
- Non-Sterile Compounding
- Drug & Dosage Interaction
- Supply & Inventory
- Insurance Authorizations / Claims
- Pharmacology
- Third Party Billing
- Data Entry
- HIPAA Compliance
Timeline
Pharmacy Technician
Patient care America
03.2024 - Current
Interviewing Clerk
Lauderdale Lakes Service Center
06.2023 - 02.2024
Front End Manager / Customer Service
Elegant Beauty Supplies
08.2020 - 03.2023
Customer Service Representative – Call Center
Teleperformance
03.2019 - 03.2020
Piper High School
Associate of Science Degree - Health Sciences – Pharmacy Technician
Ultimate Medical Academy