Patient Coaching/Instruction
Donn Petersen
MSN-Ed, BSN, RN
Queen Creek-Relocating to WI
Summary
Dynamic Telephone Triage Nurse bringing 24 years treating patients and coordinating care with other healthcare staff. Proven history of leveraging critical thinking, analysis and medical knowledge to deliver superior care in high-pressure environments. Prioritizes clinical and operational tasks in fast-paced emergency medicine settings.
Overview
7
7
years of post-secondary education
23
23
years of professional experience
Work History
Telephone Triage Registered Nurse
Banner Health
2019-06 - Current
- Part of a team that handles on average 20,000 calls per month.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Offered patient education and advice related to and including pre- and post-operative instructions, medication administration, follow-up appointments and symptoms indicating emergency care.
- Obtained case history and gathered triage information to determine appropriate avenue for care.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider as needed.
- Assisted in management of patient utilization of health care system and provided patient education relative to health care needs, use of community resources and responsibilities of membership in managed care.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
Simulation Specialist
Banner Health
2018-10 - 2019-06
- Onboarded over 50 employees per week to policies and procedures for best practice.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responsible for supporting healthcare simulation laboratory learning environment based on contemporary best practices, leading edge technology and testing of new approaches.
- Collaborate with Subject Matter Experts to develop curriculum to support nursing skills, deliberate practice and simulation based education activities.
Labor and Delivery Registered Nurse
Banner Health
2004-08 - 2018-10
- Assessed approximately 20 patients per shift in high-paced triage unit that delivered on average 400 births per month.
- Liaised with members of healthcare team to assess and coordinate patient discharge planning needs.
- Coordinated care of low and high-risk laboring women of childbearing age and immediate stabilization of newborn following delivery.
- Completed comprehensive assessment of patient and family needs to identify outcomes, establish care plans, monitor progress and modify care plan as needed.
- Assisted physician during delivery, examination and surgical procedures by anticipating needs, encouraging patient and attending to baby after birth.
- Supported physicians in both planned and emergency Cesarean section procedures.
- Worked closely with doctors and midwives in coaching pregnant women through childbirth and post-natal recovery.
- Responded to emergency situations such as pre-eclampsia, early labor and fetal distress.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Collected blood, tissue and other laboratory specimens and prepared for lab testing.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
Labor and Delivery Charge Nurse
Summerlin Hospital Medical Center
1998-03 - 2004-06
- Led successful 20-person team comprised of RNs, LPNs and ancillary staff.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Performed triage on all incoming patients and determined severity of injuries and illnesses.
- Provided direct patient care, stabilized patients and determined next course of action.
- Audited charts and reviewed clinical documents to verify accuracy.
- Delivered outstanding care to patients with various diagnoses and managed care from treatment initiation through to completion.
Education
Master of Science - Nursing Education
Western Governors University
2017-11 - 2018-08
Bachelor of Science - Nursing
Chamberlain University
2013-09 - 2016-04
Diploma of Nursing - Nursing
Ravenswood Hospital School of Nursing
1993-08 - 1996-12
Skills
Outbound Patient Calls
Symptom Assessment
Patient Advocacy
Strong clinical judgment
Patient and family advocacy
EMR / EHR
Preventative health
Patient Instruction
Medical Information Sharing
Lab Results Reporting
Medication Refills
Detail Oriented
Appointment Scheduling
Additional Information
Active, unencumbered nursing license in;
Arizona RN127968
California 95203639
Nevada RN30758
BLS
Software
Cerner EMR charting system
Microsoft Office
N-Centaurus Triage Software
Timeline
Telephone Triage Registered Nurse
Banner Health
2019-06 - Current
Simulation Specialist
Banner Health
2018-10 - 2019-06
Master of Science - Nursing Education
Western Governors University
2017-11 - 2018-08
Bachelor of Science - Nursing
Chamberlain University
2013-09 - 2016-04
Labor and Delivery Registered Nurse
Banner Health
2004-08 - 2018-10
Labor and Delivery Charge Nurse
Summerlin Hospital Medical Center
1998-03 - 2004-06
Diploma of Nursing - Nursing
Ravenswood Hospital School of Nursing
1993-08 - 1996-12