Summary
Overview
Work History
Education
Skills
Work Availability
Certified Corporate mentor
Timeline
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Donna Christman

Dayton

Summary

Dedicated Program Manager possessing 12 years of experience in building successful compliance programs within the telehealth industry. Proven history of leading organizations in quality assurance, risk management and global security initiatives. Skilled in mentoring, training and contributing to the professional development of staff members. Proficient in managing budgets and reporting status to stakeholders. Skilled Telederm Program Supervisor successful at developing and overseeing programs of all sizes. Demonstrated track record of achievement over 20 years of experience in telehealth. First-rate communication, interpersonal and organizational abilities. Skillfully direct programming for telederm station with demonstrated record of accomplishment in boosting viewership without exceeding budget targets. Proven leader with demonstrated analytical and team building skills. Excel at working with team members and collaborating with general public to produce informative and entertaining programs Skillfully direct programming for station with demonstrated record of accomplishment in boosting viewership without exceeding budget targets. Proven leader with demonstrated analytical and team building skills. Excel at working with team members and collaborating with general public to produce informative and entertaining programs.

Overview

6
6
years of post-secondary education
20
20
years of professional experience

Work History

Tele Dermatology Program Manager

Department Of Veteran Affairs
2008-10 - 2020-10
  • Evaluated pertinent laboratory data, including drug-drug and drug-nutrient interactions.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Coordinated daily tasks including recruitment, office upkeep and inventory maintenance.
  • Planned and executed meetings to connect organizational representatives, community members and clients.
  • Trained and developed personnel to improve safety, employee relations and resolve Tele-Dermatology issues and correct coding of encounters and progress notes.
  • Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
  • Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects and therapeutic outcomes.
  • Developed network of medical professionals whose referrals led to average increase of patients.
  • Verified patient data and billing information to discover and resolve erroneous bills due to system errors.
  • Used computerized patient records to review records and laboratory results.
  • Verified safety and accuracy of physician orders.
  • Created and modified weekly schedules for all staff.

Program Manager Application Coordinator

Department Of Veteran Affairs
2004-06 - 2008-10
  • Built and utilized reporting systems to keep customers and management in loop with latest information.
  • Diagnosed and repaired computer hardware and network systems.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Ordered all Telehealth equipment for entire VISN 10 VAMCs for the Care Coordination Home Telehealth programs and also VISN 10 Mental Health Telehealth programs
  • Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
  • Analyzed projects to determine resource requirements and procured necessary equipment and software.
  • Closely collaborated with project members to identify and quickly address problems.
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
  • Investigated and corrected or escalated project problems.
  • Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.

Administrative Manager Geriatrics Extended Care

Department Of Veteran Affairs
2002-06 - 2004-06
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Trained employees in company and regulatory compliance requirements to promote conformance.

TeleNurse Program Manager

Department Of Veterans Affairs
2000-06 - 2002-06
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Improved success of program by making proactive adjustments to operations.

Education

Bachelor of Science - Biology

Central State University

Bachelor of Science - Nursing Practice

University Of Cincinnati
1970-08 - 1974-05

Master of Science - Biochemistry And Molecular Biology

University Of Cincinnati
1974-08 - 1975-06

Master of Science - Genetic Engineering

University Of Cincinnati
1976-08 - 1978-06

Skills

Budget coordination

Team leadership and direction

Policy and procedure improvements

Documentation proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certified Corporate mentor

I have been a certified Corporate Mentor/Coach for over 20 years

Timeline

Tele Dermatology Program Manager

Department Of Veteran Affairs
2008-10 - 2020-10

Program Manager Application Coordinator

Department Of Veteran Affairs
2004-06 - 2008-10

Administrative Manager Geriatrics Extended Care

Department Of Veteran Affairs
2002-06 - 2004-06

TeleNurse Program Manager

Department Of Veterans Affairs
2000-06 - 2002-06

Master of Science - Genetic Engineering

University Of Cincinnati
1976-08 - 1978-06

Master of Science - Biochemistry And Molecular Biology

University Of Cincinnati
1974-08 - 1975-06

Bachelor of Science - Nursing Practice

University Of Cincinnati
1970-08 - 1974-05

Bachelor of Science - Biology

Central State University
Donna Christman