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Dominic Jacob
Hamilton,ON
Summary
Experienced System Administrator with a focus on core infrastructure and system optimization. Skilled in system installation, excellent organizational skills, configuration and maintenance. Track record of successful troubleshooting and issue resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Technical Support
IT Consulting
Burlington, ON
10.2022 - 05.2023
- Installed application software and upgrades, virus protection, and drivers.
- Worked with high-performing teams in Agile environment.
- Backed up administrative departments in back file scanning and document management imports.
- Replaced defective components and upgraded office equipment per technology plan.
- Maintained inventory records and documentation for equipment in database.
- Used ticketing systems to manage and process support actions and requests
Information Technology Supervisor
UbroSoft
Kerala
07.2019 - 08.2020
- Supervised and trained computer operator trainees, both onsite and remotely via internet and intranet, promoting full staffing with trained and knowledgeable employees
- Reviewed program plans to develop and coordinate activities
- Communicated relevance of organizational goals, policies and procedures to IT department staff
- Procured IT resources for strategic and operational Computing requirements
- Perform data backups and disaster recovery operations
- Provide problem-solving services to network users
- Designed and implemented a comprehensive disaster recovery strategy to protect critical data and systems
- Active Directory, DNS and DHCP handled with good knowledge.
System Administrator
Hyson Group
Kerala
06.2016 - 07.2019
- Administered user accounts & computer
- Developed and implemented system policies, procedures and best practices
- Established backup and recovery plans to ensure data integrity and availability
- Utilized scripting techniques to automate system maintenance tasks
- Experienced in implementing, configuring and troubleshooting a variety of hardware and software systems
- Provided 24/7 technical support for all computer systems and networks
- Set up and managed Windows and Linux servers
- Configured LAN and WAN with Routers, Switches and Hub
- Work independently with minimal supervision and diagnostics issues.
Education
High School Diploma - Computer Systems Networking -
Mohawk College
Hamilton, ON04.2023
Bachelor's in computer science -
University of Calicut
Kerala04.2016
Skills
- Active Directory
- Azure Cloud
- Computer Hardware & Software
- DHCP
- DNS
- Linux server
- Troubleshooting
- Windows Server
- TCP/IP
- Firewalls
- Virtualization
- Routing
- Network policies
- VPN
- VMware
- System Security
- MS Office Proficiency
- Support Ticket System Management
Certification
- Microsoft Security, Compliance and Identity SC-900, Microsoft, 2023
- CCNA, Cisco, CSCO14377936, 2023
- Azure AZ-900, Microsoft, 2023
- Windows Server Administration Fundamentals, Linked In, 2023
Volunteer Experience
Mohawk College, Mohawk Crew Volunteer, Mohawk College, 01/01/22, 02/01/23, Team Player
Timeline
IT Technical Support
IT Consulting
10.2022 - 05.2023
Information Technology Supervisor
UbroSoft
07.2019 - 08.2020
System Administrator
Hyson Group
06.2016 - 07.2019
High School Diploma - Computer Systems Networking -
Mohawk College
Bachelor's in computer science -
University of Calicut