Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Diane Armstrong

Project Management
Colorado Springs

Summary

Service-oriented and forward-thinking Project Manager providing 15 years of experience in leading in house and OTS software projects. Articulate, self-directed and motivational leader well-versed in full project lifecycle. Knowledgeable in Waterfall as well as experience in several hybrid projects; has an excellent understanding of the Agile methodology . Quality driven and proactive. Skilled at collaborating and working closely with various departments, vendors, and clients/customers.

*In the process of achieving Scrum Master Certification. Willing to obtain PMP or other certifications within a reasonable timeframe from date of hire.

Overview

1
1
Certification
21
21
years of professional experience

Work History

Project Manager

State of Colorado, DOC
2016-09 - 2020-10
  • Using skills such as flexibility, quick adaptation, attention to details, review of big picture, review of current processes, and previous knowledge, dove into this 5-year project with no hesitation making immediate impact.
  • Provided management for team of 11 to gather requirements, validate data, transfer data, set up testing, change or update processes, etc.
  • Identified plans to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Identified, reviewed and applied policies and procedures by exercising informed judgment to achieve optimal performance.
  • Facilitated daily status management meetings, project schedule meetings, progress/status meetings team meetings, process improvement meetings, implementation meetings, and release meetings.
  • Knowledgeable of IAM practices and assisted in security setup.
  • Collaborated with internal team, vendor team and customer on all aspects of project.
  • Create weekly status reports for management.
  • Maintained project schedule, created flow charts, and updated process guides.
  • Championed for customers needs
  • Immersed in customer care making it one of highest priorities and discussing project status daily.
  • Leveraged MS Project, Word, Excel, Visio, JIRA, Google sheets, Google docs, Google drive, and SQL to perform daily tasks.

Implementation Account Manager

Yardi Systems
2011-04 - 2015-07
  • Managed projects from client contract through implementation and hand-off to Live-Billing Team.
  • Gained knowledge to assist with requirements gathering, perform training, and complete implementation for customer.
  • Conducted analysis of client requirements for setting up billing processes.
  • Ensured customer awareness and sought approval of process to be used based on customer's needs.
  • Updated current customer system to create more concise billing saving 20% over previous billing
  • Communicated with internal and external teams and companies to ensure smooth transition to Implementation
  • Deployed test sessions working closely with customer.
  • Retained customers by regular phone calls and immediate focus on any outstanding issues or complaints.
  • Performed tasks with tools to include Excel, Word, Powerpoint, Visio, Sharepoint and internally-grown Project Management system.

Project/Release Manager

Verizon Business
2006-11 - 2009-01
  • Managed projects and development teams, both directly and indirectly for projects from Business Analyst turnover through release and client sign-off.
  • Worked closely with QA teams to ensure quality testing of releases.
  • Worked vigilantly to ensure releases remained within scope by holding meetings, reviewing release points, overseeing implementation and testing of release.
  • Well versed in use of Waterfall & iterative methodologies similar to Agile.
  • Managed conversion project from UNIX to Linux.
  • Inherited failing project, analyzed facts, contracts, schedule, and milestones, with multi-level communication and within several weeks, brought project back on schedule.
  • Converted over 300 application groups to new servers throughout US.
  • Enhanced workflow processes for Release Management of minor and major application releases to include change management.
  • Achieved tasks by implementing tools such MS Project, Excel, Word, Visio and Sharepoint.

Project Manager

COMSYS Consulting, Verizon Business
2005-04 - 2006-09
  • Managed resources, schedules, and budget for several infrastructure programs completing them on time and within budget.
  • Engaged with QA teams to mentor them on product, what to test, how to test, and provided sample test plan.
  • Ensured quality testing of releases by becoming familiar with what was to be tested, reviewing test scenarios, and reviewing test results. Created and executed manual test plans as well.
  • Performed process analysis to streamline current procedure and increase productivity.
  • Acted as interim manager, reorganizing team of 30 to coincide with further direction of new management team and company.
  • Managed time reporting as well as issue resolution.
  • Created presentations for management.
  • Used Sharepoint, Excel, Word, Powerpoint, and Visio to perform daily tasks.

Software Developer, Team Lead, QA, Vendor MGR

MCI-WORLD COM
1993-09 - 2002-12
  • Acted as Team Lead and involved the customer by performing a weekly review with them.
  • Created software solutions using Visual Basic, JScript and SQL within waterfall and iterative methodologies.
  • Created a web based application to serve as an asset management tool.
  • Performed asset management resulting in an overall cost savings.
  • Used SQL to pull information from Oracle, Access and Informix databases.
  • Acted as team lead and developer/programmer to construct a new application and convert the mainframe system to a client server systems.
  • Created Powerpoint presentations for management.
  • Negotiated software contracts with ~7 vendor contracts: created RFPs, maintained budget and released payments.
  • Negotiated multi-million software contract with Microsoft saving the company approximately 1/4 of the original cost.
  • Trained quality assurance team members.
  • Created test plans – manual / Walked through testing steps with QA personnel.
  • Performed database testing via Perl scripting to ensure database integrity.
  • Executed unit, system and integration testing increasing product reliability, performance and functionality.
  • Drove new functionality and enhancements to production, exceeding customer satisfaction expectations.
  • Monitored, managed and troubleshot online system keeping it free of issues resulting in decreased customer downtime and increased customer satisfaction.
  • MS Word, Excel, Powerpoint, Visio, and Sharepoint were all tools used to complete my tasks.

Education

MS - IT Management

PM concentration Colorado Technical University
- 2002-09

BS - Computer Science

Colorado Technical University
- 1992-06

Skills

Change management
Customer care
Databases
Excel
Powerpoint
MS Project
Word
Process analysis
Project Management
Quality assurance
Requirements gathering
SQL
Visio
Workflow

Certification

ICAgile Certified Professional

2017-05

Timeline

ICAgile Certified Professional

2017-05

Project Manager

State of Colorado, DOC
2016-09 - 2020-10

Implementation Account Manager

Yardi Systems
2011-04 - 2015-07

Project/Release Manager

Verizon Business
2006-11 - 2009-01

Project Manager

COMSYS Consulting, Verizon Business
2005-04 - 2006-09

Software Developer, Team Lead, QA, Vendor MGR

MCI-WORLD COM
1993-09 - 2002-12

BS - Computer Science

Colorado Technical University
- 1992-06

MS - IT Management

PM concentration Colorado Technical University
- 2002-09
Diane ArmstrongProject Management